Service Logistics Supervisor

2 weeks ago


Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position: This role oversees material movement, storage, tracking, and shipment for field service. It includes Domestic and International orders.

Roles & Responsibilities:

  • Hire, train, develop, and motivate direct reports to follow procedures, dept. Goals and productivity requirements.
  • Evaluate and give yearly feedback to employees to ensure they meet performance standards through coaching and mentoring.
  • Implement Short-Term Problem Containment and Long-Term Corrective Action for Missed Shipments and Delayed Receipts.
  • Create process flows to provide a better understanding of the requirements.
  • Examine and correct Shipping issues related to Service Distribution Centers and Forward Stocking Locations.
  • Provide detailed root cause analysis and update KPIs and metrics.
  • Provide vision and direction to the workgroup and drive training to Lean Material flow practices.
  • Ensure that company procedures, including SOX and FDA requirements, are followed and adhered to.
  • Drive continuous improvement of current processes and work closely with internal and external stakeholders to optimize the value stream opportunities.
  • Optimize department efficiencies through capacity studies and examination of workloads.
  • Responsible for the development of reports providing reliable information about status of planned goals, projects and tasks.
  • Participate on cross-functional teams to drive department needs and continuous improvements.
  • Reviews and reports monthly operational expenses related to shipment cost, storage cost or any other Logistics related expenses
  • Responsible for inventory accuracy in designated storage locations.
  • Maintain department operating procedures (DOPs) and work instructions. Perform other projects or duties that may be assigned
  • Able to provide backup to Manager(s) during their absence
  • Maintain an excellent attendance record
  • Perform other projects and duties as assigned


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