FLEX Manager
4 weeks ago
Job Number
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.
JOB SUMMARY
As a member of the Infrastructure & Delivery Shared Services organization this position will be responsible in implementing and managing problem management strategies to identify, diagnose, and resolve IT incidents and prevent their recurrence. The Manager will partner with Product, infrastructure, engineering, vendors, and Support teams to continuously measure and improve services, process, and support. You will play a key role in ensuring the smooth operation of our IT infrastructure and minimizing the impact of disruptions on business operations. This is a technical manager role that will require collaboration with multiple Global Technology teams.
CANDIDATE PROFILE
Education and Experience
Required:
- 3+ years of experience in Information Technology (IT) and/or analytics role
- 2+ years of experience in IT service management, with a proven track record using ITIL principles.
- Strong communication and interpersonal skills.
- Experience executing strategic service management plans or initiatives
- Undergraduate degree or equivalent experience/certification
Preferred Qualifications:
- In-depth knowledge of ITIL frameworks, including Problem Management, Incident Management, and Change Management.
- ITIL v3/v4 Certification
- Experience understanding infrastructure and operations data
- Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Strong process management, negotiating, influencing, and problem resolution skills.
- Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and partnering in a managed service environment.
- Experience with ServiceNow and ITSM platforms
CORE WORK ACTIVITIES
- Execute and manage the IT problem management program aligned with ITIL best practices Analyze incident trends to identify root causes and implement preventive measures to reduce future occurrences.
- Lead a team of problem managers and analysts in identifying, investigating, and resolving complex IT incidents.
- Develop, implement, and track KPIs and success measurements
- Collaborate with other IT teams, including Incident Management, Change Management, and Release Management, to ensure a coordinated approach to IT service management.
- Supports governance of program business rhythms, and provides regular progress reporting
- Lead development of support process design
- Thinks creatively, systemically, holistically, and practically to develop, execute and implement new project plans.
- Stay up-to-date on the latest IT trends and best practices for service management and ITIL disciplines.
- Communicate effectively with stakeholders at all levels, including upper management, IT staff, and business units.
Additional Responsibilities
- Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
- Attends and participates in all relevant meetings.
- Presents ideas, expectations, and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Maintains positive working relations with internal customers and department managers.
- Manages time effectively and conducts activities in an organized manner.
- Performs other reasonable duties as assigned by manager.
Salary Range: $62 to $64 per hour.
Washington Applicants Only: Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 1 day after the date of this posting, 5/6/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Flex Regional Software Specialist
2 weeks ago
Phoenix, Arizona, United States Motorola Solutions Full timeCompany Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Assistant Manager
2 weeks ago
Phoenix, Arizona, United States Verde Clean Full timeEmerging Leader As a Verde Assistant Manager (AM), you'll participate in our Emerging Leadership Program as a facilities services apprentice. Your training will include all the skills you need to manage site operations, sustainability, finance, safety, human resources and people management, marketing, and technology implementation. Assistant Managers will...
-
Account Manager
2 weeks ago
Phoenix, Arizona, United States Midland Credit Management Inc Full timeIf you are wondering why you should work for us, here is something to help you decide:Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.Career Progression:Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within...
-
Account Manager
2 weeks ago
Phoenix, Arizona, United States Midland Credit Management Inc Full timeIf you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives. Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within...
-
Human Resource Manager
2 weeks ago
Phoenix, Arizona, United States THE CENTERS FOR HABILITATION Full timeHR Manager (Tempe) 3124WHO WE ARE:TCH has been serving the needs of individuals with disabilities and their families in Arizona since 1967. We find creative and innovative ways to provide hope and purpose to the unique individuals that we serve. We are all about helping our members advocate for themselves, stay engaged in their communities, and increasing...
-
Retail Assistant Manager
4 weeks ago
Phoenix, Arizona, United States 5.11 Tactical Full time"We are innovators who make purpose-built technical apparel, footwear, and gear for life's most demanding missions."5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11...
-
Retail Assistant Manager
1 month ago
Phoenix, Arizona, United States 5.11 Tactical Full time"We are innovators who make purpose-built technical apparel, footwear, and gear for life's most demanding missions."5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11...
-
Manager - Project Management
3 days ago
Phoenix, Arizona, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Digital Marketing Specialist
2 weeks ago
Phoenix, Arizona, United States FlexTG Full timePosition at FlexTG "You don't build a business. You build people, and people build the business." At Flex Technology Group, and our family of companies, we put people first. Join us and you'll find that the focus is all about you. You're recognized and treated as an individual. Your development is unique to you - tailored to your own wishes and needs - and...
-
Regional Sales Manager
2 weeks ago
Phoenix, Arizona, United States Mapei Full timeJob DescriptionMAPEI is looking for a Regional Sales Manager with a proven track record in sales in the market to sell MAPEI products. Develop and implement strategic sales plans Recruit, train, develop and coach sales personnel to ensure a quality organization that can deliver goals and objectives. Direct sales forecasting activities and set performance...
-
Benefits Manager
2 weeks ago
Phoenix, Arizona, United States U-Haul Full timeJob Description Under the direction of the Director, Human Resources, responsible for planning, strategy development and overall management of benefits programs for active and retired U-Haul System members, including supporting system members in the use and understanding of available benefits. The following information provides an overview of the skills,...
-
Manager - Digital Product Management
3 weeks ago
Phoenix, Arizona, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Category Marketing Manager
2 weeks ago
Phoenix, Arizona, United States PetSmart Store Support Group, Inc. Full timeAbout the Team The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and...
-
Manager - Finance
2 weeks ago
Phoenix, Arizona, United States American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Land Construction Manager
4 weeks ago
Phoenix, Arizona, United States Mosaic Building Group Full timeAbout Mosaic: At Mosaic, our mission is to make places people love and to make those places widely available. As a tech-enabled general contractor for the residential development industry, we partner with the nation's most innovative developers to transform how communities are created and delivered. Come build with usMosaic is a strong fit for individuals...
-
Land Construction Manager
1 month ago
Phoenix, Arizona, United States Mosaic Building Group Full timeAbout Mosaic: At Mosaic, our mission is to make places people love and to make those places widely available. As a tech-enabled general contractor for the residential development industry, we partner with the nation's most innovative developers to transform how communities are created and delivered. Come build with usMosaic is a strong fit for individuals...
-
General Manager
1 month ago
Phoenix, Arizona, United States Starbucks Full timeWith a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth opportunities...
-
Manager-Digital Product Management
3 days ago
Phoenix, Arizona, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Manager - Compliance
2 weeks ago
Phoenix, Arizona, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Manager - Compliance
4 weeks ago
Phoenix, Arizona, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...