Scheduling Coordinator

5 days ago

Grand Rapids, Michigan, United States Intertek Testing Services NA Inc Full time
Scheduling Coordinator

Intertek is searching for a Scheduling Coordinatorto join our Business Assuranceteam in our Kentwood office. This is a fantastic opportunity to grow a versatile career in Business Assurance

The Scheduling Coordinator is responsible for organizing and coordinating the daily scheduling of audits between clients and auditing staff and to assign qualified auditors per industry requirements. Planning and flexibility with both clients and auditing staff schedules are a must for daily and monthly forecasting.

What you'll do:

  • Daily scheduling of both existing and new clients.
  • Scheduling clients with qualified auditing personnel using judgment with based on logistics, financial impact and time.
  • Daily telephone and email interaction with clients, auditors and staff.
  • Able to handle high volume of communication and requests from clients and staff.
  • Track and analyze issues related to scheduling activities.
  • Prepare assignment and confirmation letters to clients and auditors.
  • Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.

What it takes to be successful in this role:

  • High school diploma required with associate or higher college degree preferred.
  • Minimum of 2 years in customer service working directly with customers and office staff.
  • Ability to interact with clients and staff.
  • Technical willingness (will be educated on industry requirements)
  • Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
  • Proven attention to details.
  • Ability to prioritize and organize numerous clients, sales and related tasks
  • Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
  • Experience with electronic databases and Web based systems is preferred.
  • Excellent oral and written communications skills.
  • Ability to obtain, evaluate and act upon factual information.
  • Ability to work alone and as a team player.
  • Attendance is a key to a successful scheduling department.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email or call option #5) to speak with a member of the HR Department.

#LI-DNIIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

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