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Subscriber Management Supervisor

4 months ago

Lawrence, Kansas, United States Nexamp Full time

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

What we're looking for:

Nexamp is looking to hire a Supervisor, Subscriber Management. You will be responsible for overseeing the day-to-day functions related to the allocation of customers onto our large-scale solar farms. This person will be responsible for managing a team of Subscriber Management Specialists who submit allocation lists to utilities, ensuring our farms are subscribed in accordance with community solar program requirements, and maintain our salesforce data of customer subscriptions. This person will partner with teams across Nexamp to ensure that allocation requirements for both our live and future solar farms are being addressed. They will also play a key role in maximizing both the customer experience and Nexamp's Community Solar revenue.

You will be hybrid out of Boston, MA. You will report to the Manager of Revenue Operations.

What you'll do:

  • Coach, mentor, and develop staff on the Subscriber Management team.
  • Ensure projects remain fully subscribed with accurately allocated customers to ensure project generation is fully monetized. Including but not limited to:
    • Oversee and support daily creation and submission of allocation lists to utilities.
    • Support the development and optimization of customer reallocation business operations.
    • Work with utility partners to ensure lists are applied in a timely manner.
  • Maintain and refine accurate internal reporting systems of project and customer subscription levels.
    • Oversee and support the maintenance of customer data in Salesforce to ensure customer subscription information is accurately reflected, updated when needed and complete.
    • Ensure project subscriber mix remains in compliance with financing requirements and regulatory programs, including the Illinois Adjustable Block Program, the Massachusetts SMART program, and Lower Income programs across the country.
    • Monitor solar farms and waitlists to help ensure a strong pipeline of customers required and regularly update stakeholders on the status of such.
  • Leverage data to identify obstacles and implement solutions to achieving department, business unit, and company priorities
    • Proactively identify potential problems and obstacles before they occur
    • Assess monetary impact of problems and monetary cost of solutions to support leadership in prioritizing work.
  • Partner with Enablement, Product, and other teams to build and refine business operations to profitably deliver best-in-class customer experience and minimize the volume of operational exceptions.
  • Model strong communication skills within Revenue Operations and the broader organization and company.
  • Build and maintain comprehensive documentation of business operations.
  • Provide additional support to Senior Leadership and other teams as needed, including handling tasks completely and following through on any pending items or actions.

What you'll bring:

  • Bachelor's degree or the equivalent work experience.
    • Preferred degree in environmental policy, business, or related field.
  • 2+ years of experience in renewables management, data analysis or a related operational role.
  • 1+ years of experience in a leadership role.
  • Ability to work on and prioritize multiple projects concurrently.
  • Strong written and verbal communication skills
  • Advanced proficiency Microsoft Excel
  • Experience with Salesforce
  • Strong organizational and problem-solving skills
  • Analytical mindset and comfort with large data sets, coupled with a strong attention to detail
  • Are comfortable working in a changing/growing environment
  • Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
  • Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
  • Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
  • Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
  • Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
  • Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

If you don't meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You'll love working here because:

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, cell phone reimbursement; as well as a hybrid work environment. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.