Central Office Technician

About Lumen

Lumen is all about making connections. We're not just plugging in devices; we're sparking business growth by linking people, data, and applications – quickly, securely, and effortlessly. Together, we're creating a community and company that values teamwork, trust, and transparency. People are at the heart of progress.

At Lumen, we emphasize workplace inclusion and support for our employees. Our efforts have been recognized with accolades like making the Newsweek 2024 Greatest Workplaces for Diversity list and earning a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth year in a row. Additionally, we proudly stand as the leading employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're on the lookout for exceptional talent and provide the flexibility you need to excel and make a lasting impact. Come join us in our mission to digitally connect the world and shape the future.

The Role

This role supports the field services group and network testers, responsible for installing, maintaining, and repairing complex equipment like switching systems, circuit equipment, fiber optic equipment, and network terminal equipment. Using advanced electrical and electronic measuring devices, they analyze defects, conduct routine maintenance, and ensure the seamless operation of voice, data switches, and transmission systems. Their work is essential in guaranteeing reliable communication services by overseeing the technical infrastructure of modern telecommunication networks.

The Main Responsibilities

• Operating and maintaining various equipment and systems, including DMS10, DMS100, 5ESS, ROADM nodes, ethernet switches, and muxes.
• Provisioning and maintaining Central Office equipment such as subscriber loop carrier systems, DSL, POTS, and optical muxes.
• Installing, maintaining, analyzing defects, testing, adjusting, and repairing switching systems, circuit equipment, network terminal equipment, and data/digital equipment using electrical and electronic measuring devices.
• Updating work and maintenance logs through various databases.
• Planning tasks, identifying required materials and resources, and executing jobs efficiently.
• Interpreting work orders, wiring lists, diagrams, and equipment drawings to carry out assigned duties.
• Running diagnostic tests, analyzing defects, and testing telephone switching equipment using various testing devices.
• Monitoring daily activities within the Central Office environment.
• Working varied shifts, including potential overtime, weekends, and holidays, as needed.
• Keeping teams and management updated on work tasks, projects, and challenges.
• Overseeing multiple offices and occasionally working outside the primary area.

What We Look For in a Candidate

• Flexibility to work varied shifts, including potential overtime and holidays.
• Ability to work in equipment rooms and diverse environments with varying noise levels and physical demands.
• Performing physically demanding tasks and adhering to safety protocols.
• Holding a valid driver's license, adhering to safety regulations, and possibly requiring a CDL.
• Readiness for travel to remote locations on short notice and temporary assignments.
• Displaying professionalism in attire and interactions with customers.
• Demonstrating the ability to work independently with minimal supervision.

CompensationThe starting salary for this role varies based on the employee's primary work location. Employees typically begin below the maximum salary, with compensation tailored to individual qualifications.

Pay ranges are adjusted according to different states, reflecting factors like experience, education, skills, certifications, and business requirements.

Requisition #: 333291

Background Screening

Selected candidates undergo background checks, including criminal records, motor vehicle reports, and drug screenings, as per position requirements. Any job-related concerns identified in the screening could impact eligibility for the new role or current position. Results are assessed on a case-by-case basis.
As per the San Francisco Fair Chance Ordinance, applicants with arrest and conviction records may still be considered for employment.

This role falls under a bargaining unit and is union-represented. Based on the applicable collective bargaining agreement, employees may be required to join the union, pay union dues, or have the option to decline union membership while potentially paying dues.

Equal Employment Opportunities

We are dedicated to offering equal opportunities to all individuals, irrespective of protected statuses, including race, color, ancestry, citizenship, religion, veteran status, disability, genetic information, age, gender, or other legally safeguarded status. Discrimination of any kind will not be tolerated in our employment decisions.

Disclaimer

The outlined job responsibilities provide an overview of the work performed by employees in this role. Duties and responsibilities may evolve based on changing business needs and conditions.

Application Deadline
05/15/2024

---