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After Market Sales Admin
4 weeks ago
Description:
Customer service administrator is responsible for completing a spare parts list for all company products. Responsibilities will include:
Manage logs for all orders
Price the spare parts in SAP
Coordinate and communicate with department to gain needed information
Order Handling
Review, and enter any customer orders accurately into SAP, within deadlines, and with an awareness of special customer requirements and expedited purchase requests.
Utilize tools including various reports to maximum order flow and management.
Take ownership and monitor orders through the system from order to release to shipment to any follow-up actions or post order activities such as providing order acknowledgements, tracking orders, expediting purchasing and operations, resolving invoicing issues, and supporting collections.
Navigate multiple systems during the order management process
Create and process change orders, invoice corrections, Return Material Authorizations (RMAs), Credit Material Authorizations (CMAs) as well as supporting the Collections department in collection efforts.
Service/Experience Management
Provide customer accounts and internal/external contacts with the best possible customer experience and customer service, often functioning as the customers' central point of contact and liaison to the company
Facilitate conversations between Sales/Aftermarket Sales, Purchasing, Production Engineering, customers, and other affected individuals to review, coordinate, and/or resolve change requests, time frame issues, logistics issues, product availability and emergency orders, in a timely manner.
Coordinate the return of unwanted or damaged customer products including obtaining proper authorization for said returns
Service
Provide the customer with proactive communication regarding order status, logistics issues, and action plans to meet expectations for order delivery. Ensure the sales team and other stakeholders are aligned and informed
Research and identify root cause analysis around account specific issues
Identify, and even anticipate, problems and achieve resolution independently by determining the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies; collaborate with peers to determine best solutions to support overall customer service needs
Analyze customer data as requested, while looking for trends and opportunities to suggestive sell or up-sell aftermarket parts. Present findings and recommendations to manager, sales, and/or other stakeholders
Seek to develop tools and improve processes to assist and aid in effective customer account support
Represent the Customer Account Manager in meetings or calls as needed
Collaboration
Work closely with plants on production schedule to meet customer demands
Build positive and effective relationships with internal/external contacts learn about their processes, requirements, etc., in order to provide exceptional account support
Coordinate with credit and master data departments on customer setup and maintenance
Update and maintain customer documents or files using internal recordkeeping systems
Cross-train and provide back-up assistance to others in the department
Provide assistance and guidance to team members
Work on special projects or department initiatives
Skills & Qualifications:
2+ years of customer/office support experience
Strong in Microsoft Excel, experience with Pivot Tables and V Look Ups
SAP experience a plus
Experience Level:
Entry Level
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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