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Outsourced Information Governance Analyst

4 months ago

Washington, Washington, D.C., United States Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

OUTSOURCED INFORMATION GOVERNANCE ANALYST

The Information Governance (IG) Analyst position will work onsite at a customer's facility. The IG Analyst must possess a strong information governance background and experience working in a fast paced environment.

Schedule: Monday-Friday 9:00am-5:00pm

Salary: 69,000 (negotiable based on experience)

Under direction of the IG Manager, the scope of this position includes the following information governance activities:

  • Assist the customer with searching, tracking, and organizing attorney/client records.
  • .PST import/export queries
  • Matter mobility/ Lateral Moves.

The Information Governance Analyst is responsible for customer service and providing support related to client matters.

KEY AREAS OF RESPONSIBILITY...

  • Participate in the information governance program administration and coordination
  • Perform basic records center operations in accordance with established IG procedures.
  • Classify and process incoming information in compliance with organizational requirements.
  • Perform data entry as assigned.
  • Maintain accurate records and respond to requested queries in a timely manner.
  • Support various matter mobility projects designated by the customer.
  • Provide customer support via email, phone or in person, i.e., logistics and procedural support, enforce standards and promote best practices.
  • Contribute to information governance program compliance
  • Perform tasks supporting the organization's information governance procedures.
  • Assist with IG program implementation, including the security awareness campaign, information governance updates, and presentations.
  • Utilize technology effectively in support of the IG program.
  • Communicate effectively with internal and external stakeholders
  • Interact with end users to provide effective customer service.
  • Proactively communicate with stakeholders, via email, phone calls, and schedule follow up meetings.
  • Interpret and respond in a timely manner to service requests.
  • Liaison with Iron Mountain Account Management.

PERFORMANCE MEASUREMENTS...

  • Improvement in Information Governance procedures compliance
  • Achievement of monthly metrics
  • Good coordination and effective working relationships
  • Possess the ability to work within the organizational structure

ESSENTIAL JOB FUNCTIONS...

  • Provide assist the IG Manager with established processes and procedures related to matter management including:
  • Matter Mobility / Lateral Moves
  • Searching for and providing requested information
  • Organizing information for internal and external customers to support company processes.
  • Build external and internal relationships

EDUCATIONAL & EXPERIENCE REQUIREMENTS...

  • A Bachelor's degree, preferred but not required
  • A minimum of two (2) years of relevant IG or Records experience preferred
  • Exhibit knowledge of records procedures and records retention principles and practices
  • Working knowledge of Microsoft Office Suite, Document Management System (NetDocuments) and Records Management Systems (RMS) required.
  • Strong analytical and time management skills.
  • Excellent verbal and written communication skills. Knowledge of business English, spelling, and punctuation.
  • Self-motivated and able to handle tasks with minimal supervision or questions.
  • Ability to deliver a high level of customer service.
  • Ability to deal effectively with others and work effectively in high or moderate stress and fast-paced situations.
  • Able to work under high pressure, deadline sensitive situations.
  • High productivity, accuracy and turnaround required.
  • The candidate must project a professional image and maintain a respectful approach with their colleagues as part of their work ethic.
  • The position requires discretion in the handling of business confidential and sensitive information on a high level.
  • 1+ years Outlook Exchange Console Command (Queries) preferred.
  • LAW OFFICE EXPERIENCE PREFERRED

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0074795