Supervisor - Airport Operations Customer Service

4 weeks ago

Dulles, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:
  • Provide leadership and oversight of a work area and front-line employees in an operational environment
  • Serve as a subject matter expert on safety, service and procedures
  • Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Ensure consistency on operational service and product delivery
  • Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
  • Support standard work and continuous improvement processes
  • Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
  • Assess and delegate the appropriate work assignments to front-line employees
  • Provide front-line employees with regular mentoring, feedback and recognition as appropriate
  • Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
  • Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
  • Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
  • Complete all required regulatory and Company required documentation of activities
  • Participate in collateral projects

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • High School Diploma, GED or education equivalent
  • Strong sense of ownership, understands operations and how to translate knowledge to business goals
  • Continuous improvement
  • Customer Focus
  • Conflict resolution, accountability, teamwork, engagement/motivation
  • Safety orientation
  • Planning/multi-tasking
  • Strong written and oral communication skills
  • Decision making with an ability to lead
  • Proficient in IT systems and common software appropriate to work group
  • Experience leading and influencing a team and customer service experience
  • Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Bachelor's Degree or relevant job experience will be equally considered
  • Computer skills including Microsoft Office (Outlook, Word, Excel)
  • Experience leading Union personnel a plus
  • Experience working in Airport Operations, including Customer Service

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

  • Airport Utilities Division Manager

    5 days ago

    Dulles, United States Metropolitan Washington Airports Authority Full time

    Compensation Grade: S22 Salary Range: $112,986.00-$163,829.00 Opening Date: May 17, 2024 Closing Date: June 1, 2024 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date. As the Airport Utilities Division Manager, you will direct a team of trades professionals in maintaining and repairing the Airports...

  • Cabin Services Driver

    4 weeks ago

    Dulles, United States ABM Industries Full time

    The employee is responsible for operating cabin service vehicles, including but not limited to rug trucks, cabin service trucks and high-lift trucks **General Responsibilities**: - The employee is responsible for operating cabin service vehicles, including but not limited to rug trucks, cabin service trucks,s, and high lift trucks. - Effective operating...

  • Customer Service Agent

    2 days ago

    Dulles, United States SIXT USA Full time

    **Company Description** - Exceptional interpersonal and relationship building skills - Strong verbal and written communication skills - Strong organizational skills and the ability to multi-task - Ability to manage stressful or unusual situations to maintain good customer service **What you will do**: - Welcome all customers as they arrive on the lot - Ask...

  • Assistant Operations Manager IAD

    1 day ago

    Dulles, United States CLEAR Full time

    The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station.The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.Key Responsibilities Include:Spend 80%...

  • Assistant Operations Manager

    1 month ago

    Dulles, United States CLEAR Full time

    **Key Responsibilities Include**: - Spend 80% of time on the floor in a customer-facing environment at the airport - Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity - Monitor & drive security, service & sales on each shift - Manage shift briefings, debriefs & huddles, as well as any changes, breaks,...

  • Customer Service Concierge

    2 days ago

    Dulles, VA, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. The...

  • Customer Service Concierge

    2 days ago

    Dulles, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. The...

  • Assistant Manager

    1 month ago

    Dulles, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Toll Road Operations Manager

    5 days ago

    Dulles, United States Metropolitan Washington Airports Authority Full time

    Compensation Grade: S21 Salary Range: $100,655.00-$145,951.00 Opening Date: May 17, 2024 Closing Date: June 1, 2024 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date. As Toll Road Operations Manager, you will ensure the safe operations of the Dulles Toll Road and be responsible for all aspects of the...

  • Experienced A&P Mechanic MST

    3 days ago

    Dulles, United States Textron Full time

    Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and...

  • Assistant Station Manager

    3 hours ago

    Dulles, United States XpresSpa Full time

    Apply Job Type Full-time Description XWELL is a leader in promoting health and wellness for airport travelers, boasting two decades of dedicated service and ongoing expansion. As a prominent travel, health, and wellness brand, we are revolutionizing the approach to well-being in the bustling airport environment. Our commitment is unwavering, and our...

  • Experienced A&P Mechanic MST

    3 days ago

    Dulles, United States Textron Full time

    Job DescriptionTextron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand...

  • Preventative Maintenance

    1 week ago

    Dulles, United States Residence Inn Dulles Airport at Dulles 28 Centre Full time

    Additional Information Pay: $18.27/hour, Full-Time (Sunday-Thursday), Off- Friday, SaturdayJob Number 24081555Job Category Engineering & FacilitiesLocation Residence Inn Dulles Airport at Dulles 28 Centre, 45250 Monterey Place, Dulles, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...

  • Preventative Maintenance

    2 weeks ago

    Dulles, United States Residence Inn Dulles Airport at Dulles 28 Centre Full time

    Additional Information Pay: $18.27/hour, Full-Time (Sunday-Thursday), Off- Friday, SaturdayJob Number Job Category Engineering & FacilitiesLocation Residence Inn Dulles Airport at Dulles 28 Centre, 45250 Monterey Place, Dulles, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...

  • Front Desk

    2 weeks ago

    Dulles, United States Residence Inn Dulles Airport at Dulles 28 Centre Full time

    Additional Information $18.11 p./hr. Valid license and ability to drive license, REQUIRED. Full-time. Open availability needed.Job Number 24082394Job Category Rooms & Guest Services OperationsLocation Residence Inn Dulles Airport at Dulles 28 Centre, 45250 Monterey Place, Dulles, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely?...

  • Front Desk

    2 weeks ago

    Dulles, United States Residence Inn Dulles Airport at Dulles 28 Centre Full time

    Additional Information $18.11 p./hr. Valid license and ability to drive license, REQUIRED. Full-time. Open availability needed.Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Dulles Airport at Dulles 28 Centre, 45250 Monterey Place, Dulles, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation?...

  • Ground Service Equipment Technician

    2 days ago

    Dulles, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Assistant Manager

    4 weeks ago

    Dulles, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Screening Specialist- IAD

    3 weeks ago

    Dulles, United States Global Elite Group Full time

    Screening Specialist - Charter Aviation Security Services Virginia/Washington D.C. Area- Dulles, VA Are you looking for an exciting career in the security field with an opportunity to work alongside the biggest names in sports & entertainment? We offer part time or full-time opportunities with a flexible schedule that works around your life. Global Elite...

  • Zone Manager

    4 weeks ago

    Dulles, United States Paradies Lagardère Travel Retail Full time

    POSITION SUMMARY:  Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and...