Command Center Operations Specialist

1 month ago

Springfield, Illinois, United States State Of Illinois Full time

Position Title:
Data Processing Specialist UMP

Agency :
Department of Innovation and Technology

Posting Date: 08/09/2024

Closing Date: 08/22/2024

Salary:
$4,412 to $5,991 monthly

Job Type:
Salaried

County:
Sangamon

Number of Vacancies: 1

Plan/BU:
RC028


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web website. State of Illinois employees should click the link near the top left through the SuccessFactors employee career portal.

Applications submitted or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number
40563

Position Overview


Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment.

This position serves as a Command Center Operations Specialist in the Enterprise Production Operations Systems (EPOS) Operations Center - night shift.

In this role you will perform advanced level enterprise system and network operations control work and monitor, operate, and coordinate the enterprise computer systems.

In addition, you will perform startups, shutdowns, system dumps (tasks, system, spool, etc.), sysplex coupling facility structure, moves, restores and monitors system performance and measurements.

If you possess these knowledges, skills, abilities, and experience, we invite you for this position to join the DoIT Team

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans.
  • Flexible work schedules (when available and dependent upon position)
days of paid vacation time annually (10 days for first year of state employment)
-12 days of paid sick time annually which carryover year to year
-3 paid personal business days per year
-13-14 paid holidays per year dependent on election years
-12 weeks of paid parental leave

  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan


Optional pre tax programs
  • Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link:

Essential Functions

35% Under general supervision, serves as a Command Center Operations Specialist for the Department of Innovation and Technology (DoIT):

  • Performs computer control functions and advanced level enterprise system and network operations control work.
  • Monitors, operates, and coordinates the enterprise computer systems by using various systems and software tools to ensure systems, operating platforms, subsystems, applications, networks, and peripheral hardware are operating properly.
  • Performs startups, shutdowns, system dumps (tasks, system, spool, etc.)
, sysplex coupling facility structure, moves, restores, monitors system performance and measurements.

  • Performs online maintenance and makes system changes by following system checklists and performs assigned system updates.
  • Completes reports on the success or failure of job/systems and submits to the responsible duty manager identified on the provide call lists.
  • Performs tasks as stated in the data processing guide.
  • Coordinates and implements changes to the enterprise computer systems to ensure appropriate availability and control of resources in accordance to established procedures, production schedules and DoIT Change Management policies.
35% Monitors various systems and contacts on-call staff to resolve any unresolved issues, such as server failures:

  • Maintains secure key logs and keys.
  • Researches, resolves and circumvents interruptions to processing components and network connectivity through following standard operational processes, procedures, and diagnosis.
  • Coordinates contacts with and scheduling of non operational support resources such as users, vendors, and other technical staff as needed.
  • Documents incidents, actions, and issues.
  • Presents oral and/or written information to others with clarity and precision.
  • Maintains satisfactory working relationship with others.

15% Places service calls for hardware problems:

  • Records all aspects of each call on the daily shift report.
  • Answers general questions.
  • Forwards more agency specific issues to state agency helpdesks.
10% Keeps abreast of new developments in the Information Technology (IT) field:

  • Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
  • Attends demonstrations and exhibitions related to assigned operations.
5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of high school.
  • Requires three (3) years of previous related experience such as is typically gained at the Data Processing Technician level.
OR

  • Requires two (2) years of college including coursework in the data processing field.
  • Requires two (2) years of related experience.


Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications

  • Two (2) years of professional experience performing enterprise system and network operations control work.
  • Two (2) years of professional experience researching, resolving, and circumventing interruptions to processing components and network connectivity.
  • Working knowledge of networking concepts.
  • Developed verbal and written communication skills to present information to others with clarity and precision.
  • Ability to analyze and diagnose system issues and coordinate efforts to resolve.
  • Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Conditions of Employment

NOTE:

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.


  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full time position with the State of Illinois
  • Requires the ability to pass a position specific, agency required background check.
  • Requires self disclosure of criminal history.
  • Requires the ability to travel in performance of duties.
  • Requires the ability to work outside of normal hours to meet deadlines.
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
  • Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
  • Requires the ability to lift and carry objects or equipment weighing up to 35 pounds.
This is considered medium work as defined by the U.S. Department of Labor (20 CFR c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency


The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services.

With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.

DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents.

It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.

In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Work Hours: 11:45pm - 7:45am; Sat - Wed
Work Location: 201 W Adams St, Springfield, Illinois,

Agency Contact:
Elizabeth Bridges

Email:

Posting Group:
Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program.

General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions.

There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certi

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