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Senior QA Engineer

3 months ago

Louisville, Kentucky, United States Alchemer Full time

Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers' business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude, and we do what we say we will do.

About Alchemer

Alchemer offers the world's most flexible feedback platform that allows organizations to hear from their customers and employees in the moments that matter most. By integrating into the systems organizations use every day, Alchemer keeps feedback in the hands of the people who can immediately take action and close the loop. Alchemer serves more than 13,000 global marketing, CX, HR, and market research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website ).

About the Job:
As a member of the Quality Assurance team reporting to the Senior Manager, QA, you will be responsible for providing leadership in the areas of test automation and QA processes. We are part of a fast-paced, agile product development team working toward more application test coverage and continuous integration within our testing process. You'll have the opportunity to test our application in order to help ensure quality and identify problems before releases and during the development lifecycle. You also be a champion for quality helping the team to prevent bugs in the first place. If you have a passion for continuous improvement, test automation, writing good tests, finding bugs, and improving product quality, keep reading

Key responsibilities & duties

  • Responsible for maintaining automation frameworks to be used across our products
  • Train and mentor other QA team members on automation tools
  • Provide thought leadership on automation testing at the right level (API vs UI)
  • Lead other team members in test strategy and understanding when manual vs automation testing should be employed
  • Participate and product test plans for regression on major releases
  • Understand unit test strategy and coverage to assure we are not duplicating efforts
  • Collaborate with other QA team members and Software Engineers on best practices and best ways to write tests
  • Mentor junior QA Analysts/Engineers
  • Be an advocate for product quality
  • Take initiative to get to the root of customer issues
  • Other duties as assigned

How You Will Spend Your Days

  • Provide hand-on leadership on our manual and test automation effort across products
  • Provide excellent technical leadership to our growing staff of manual and automated QA engineers
  • Coordinate with other stakeholders throughout the Technology organization to develop and execute on an overall quality strategy

What You Bring to This Role

  • Bachelor's or Master degree (preferred) in Computer Science or equivalent and 8+ years of related experience in software industry
  • Fanatical desire to break down silos and foster teamwork within cross functional product development squads
  • Ability to provide mentorship, coaching, and career guidance for the members of our quality organization
  • Experience writing test automation for the UI and/or API using javascript, python, or another modern scripting language
  • Excellent understanding of the entire SDLC and an ability to identify and champion process improvements at each step of the process
  • A strong commitment to the DevOps mindset and an excellent understanding of the role that quality plays therein
  • A passion for delivering well-written, high-quality, well-architected, and well-documented test automation. Willingness and ability to participate in technical designs and code reviews, both for our application and our automation, is very welcome
  • Excellent communication skills

Compensation for this position includes an annual base salary between $115,000 and $125,000 base salary and variable commission structure, with the opportunity to participate in the Employee Participation Unit program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.