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Assistant Store Manager

3 months ago

Charlotte, North Carolina, United States Belk Full time

As an ASM, Omni Experience Manager, you will drive sales growth and profitability through the leadership of Fulfillment and shipping, Buy Online Pickup in Store (BOPIS), Same Day Delivery and Amazon Pick Up. This role supports the growth of the omni contribution to our total business in response to ever changing customer shopping patterns. The position focus for this role is on Ship to Home, Buy Online Pickup in Store.
You will lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.

Essential Functions:

Do the right thing:

Be an expert of process, shipping, technology, accuracy, efficiency and customer experience.Engage Managers, associates and customers with a welcoming and friendly attitudePromote high store associate engagement through recognition, regularly communicating policies, and sharing of business-critical informationEstablish clear goals and expectations for omni Managers and associatesIdentify store and team needs and drive solutions to enhance store profitabilityOpen and close the store, including weekends as appropriateMaintain a safe working environmentCare for our customers:Lead team to drive the omni customer experience in storeLead Managers and coach team to quickly and accurately pick, pack, and ship online customer ordersAchieve Fulfillment and BOPIS goals and act on omni reporting analysis to identify opportunities for growth and improvement:STH and BOPIS ship and fill ratesBOPIS curbside wait timeBOPIS wait timeSTH units vs goalCustomer feedback on Omni initiativesAccountable to partner and train direct report team and store leadership team to execute successful processes, and process improvements for omni programs; fulfillment and shipping processes, BOPIS, BOPIS curbside, Amazon pickup, and the Same-Day Delivery program.Train team on processes that support and improve the efficiency of the picking process on the selling floor such as clearance execution and stockroom organization.Achieve fulfillment goals by establishing clear priorities for BOPIS, Fulfillment, Amazon, and Same-Day Delivery. Hold associates accountable to key performance metrics i.e. fill rate, cycle time, shipping goals, NPS survey feedback and BOPIS customer wait times.Review daily work and break schedules to ensure workload and productivity goal alignment.Leverage Human Resource and Staffing Partners to build strong functional schedules. Maintain adaptability to shift resources based on queues greater or less than forecast to provide optimum coverage as dictated by the workload.Technology proficiency in business-related computer equipment and software including order fulfillment technology.Responsible for fulfillment device inventory and accurate usage.Grow outstanding teams:Engage and inspire a diverse group of people to deliver best in class resultsDevelop and promote a diverse teamConduct timely performance coaching and communicate development needs with associatesBe comfortable holding people accountable for performance and adherence to policyRecruit, interview, select, and retain quality associates to ensure all positions are filled in a timely mannerLead team onboarding and learningCommunicate career paths and advancement opportunities with associatesDemonstrate excellent verbal and written communications skillsEducation / Experience Requirements:Position Contribution Level: Manager Minimum Education & Experience:Four-year college degree or equivalent combination of education and experience.Preferred Education & Experience:Retail experienceThis role may be a fit if you have the following experience:Minimum 3-5 years managing teamsOrder fulfillment technology expertiseEffective time management skills; prioritizing and managing multiple projects through delegation to direct reportsSolution oriented; can identify and present opportunities for process improvementExcellent written and verbal communication skillsDemonstrated ability to build partnerships across all levels and business functionsExperience with developing and fostering productivity in a team environmentProficient computer skillsStrong analytical skillsCritical thinking and reasoning skillsPhysical Requirements: Ability to use computer keyboard, telephone, and other related business equipment.Must be able to lift 40lbs.Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks.Ability to stand for long periods of time.Ability to work at a safe and steady pace.Reporting Relationships:Supervisor: Store ManagerSupervises: Omni Experience Manager, Omni Lead, Omni AssociatesAccessibility Guidelines:
is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the website is not accessible to you due to a disability, please contact us via email at Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at and we will be happy to assist you with the application process.We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #IND3 #LI-LD1