Assistant Store Manager
6 days ago
About Rack Room Shoes
Rack Room Shoes is a leading family footwear retailer offering a wide selection of nationally recognized brands and exclusive private labels. Our commitment to quality and customer satisfaction has made us a trusted destination for men, women, and children seeking comfort, dress, casual, and athletic footwear.
Job Summary
The Assistant Store Manager plays a critical role in ensuring the success of our stores by providing exceptional customer service, leading a team of sales associates, and maintaining a well-organized and visually appealing store environment. This individual will assist the Store Manager in managing day-to-day operations, ensuring compliance with company policies and procedures, and driving sales growth.
Key Responsibilities
- Customer Service
- Create a positive and welcoming shopping experience for customers
- Address customer inquiries and concerns in a timely and professional manner
- Team Leadership
- Provide guidance and training to sales associates to ensure excellent customer service and sales skills
- Mentor and develop team members to achieve their full potential
- Store Operations
- Assist the Store Manager in maintaining a clean, organized, and visually appealing store environment
- Ensure compliance with company policies and procedures, including inventory management, pricing, and promotions
- Sales and Revenue Growth
- Develop and implement strategies to drive sales growth and meet sales targets
- Monitor and analyze sales data to inform business decisions
Requirements
- Education and Experience
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 2 years of retail management experience, preferably in a footwear or apparel industry
- Skills and Qualifications
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
Equal Employment Opportunity
Rack Room Shoes is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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