Current jobs related to Senior Manager, Customer Engagement - Remote, Oregon - ServiceNow

  • Senior Engagement Manager

    1 month ago

    Remote, Oregon, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Engagement Manager

    2 months ago

    Remote, Oregon, United States Mediaocean Full time

    Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States DataCamp Full time

    SENIOR CUSTOMER SUCCESS MANAGER About DataCampAt DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in...

  • Senior Vice President of Customer Engagement and Growth

    1 week ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Engagement and Growth Full-time Company Overview insightsoftware is a leading global provider of integrated solutions tailored for the Office of the CFO. We are committed to ensuring that actionable business strategies are supported by accessible financial data. Our offerings span financial planning and analysis...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Definitive Healthcare Full time

    At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where...

  • Senior Manager of Customer Success

    1 month ago

    Remote, Oregon, United States EasyLlama Full time

    EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering...

  • Senior Manager, Enterprise Customer Success

    2 months ago

    Remote, Oregon, United States Muck Rack Full time

    Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack's Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Seamless Full time

    The Opportunity:As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI's accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Solsten Full time

    THE COMPANYSolsten is advancing the human experience by empowering companies to build deeply resonating and healthier human-centered digital experiences and products.At the intersection of play, psychology, and AI, our suite of products (Traits, Navigator, Frequency, and Wavelength) give companies in the Gaming and Healthcare industries the ability to...

  • Sales Engagement Manager

    4 weeks ago

    Remote, Oregon, United States CarepathRx Full time

    CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.Job Details:The Sales Engagement Manager will be responsible for driving new business in the assigned territory. The Sales Engagement Manager will carry both a...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Quisitive Full time

    High performing team members, challenging projects and a great place to work This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions, including...

  • Senior Specialist, Audience Engagement

    1 month ago

    Remote, Oregon, United States The WNET Group Full time

    At The WNET Group, we are looking for a creative, strategic thinker who can use a range of content marketing and communications tactics to increase viewership of our award-winning national, local and digital series across platforms.Using a custom mix of earned, owned, and paid media, influencer and partner engagement, and dynamic and engaging digital content...

  • US Customer Engagement Specialty Product Training Development

    3 weeks ago

    Remote, Oregon, United States Pfizer Full time

    ROLE SUMMARYThe US Customer Engagement Specialty Care Product Training Development & Delivery Specialist - Inflammation & Immunology, Hospital role is responsible for Customer Engagement Training for Specialty BU's one or more brands or therapeutic areas (TA). The role is responsible for providing product training to new and existing CFCs leading to product...

  • Senior Customer Success

    1 month ago

    Remote, Oregon, United States SplitMetrics Full time

    Hi It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of...

  • Team Engagement Coordinator

    1 month ago

    Remote, Oregon, United States AffiniPay Full time

    Hi, We're AffiniPay AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in...

  • Sr. Manager, Customer Success

    4 weeks ago

    Remote, Oregon, United States Measured Full time

    Who We AreMeasured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Hyperscience Full time

    Company DescriptionHyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The Hyperscience Hypercell platform unlocks the value of an organization's back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power enterprise GenAI...

  • Senior Customer Experience Associate

    2 months ago

    Remote, Oregon, United States Blueland Full time

    Blueland is revolutionizing conventional cleaning and personal care products to eliminate the need for single-use plastic packaging, while prioritizing the planet and people. We believe that we should be able to have a clean home without sacrificing a clean planet and that sustainable choices should be effective, convenient, and affordable. We also believe...

  • Senior Product Manager, Customer Experience and Sales Enablement

    3 weeks ago

    Remote, Oregon, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • Customer Retention Marketing Manager

    1 month ago

    Remote, Oregon, United States Bitwarden Full time

    Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with...

Senior Manager, Customer Engagement

1 month ago

Remote, Oregon, United States ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The Senior Manager, Customer Engagement is a key member of the Customer Outcomes leadership team - responsible for delivery execution and people management of the ServiceNow Customer Engagement team.
This individual is accountable for adherence to the Global Services Delivery Framework, regional revenue attainment, KPI analysis and new hire on-boarding.
The Customer Delivery Manager works closely with the Services Sales team in Pre and Post sales activities, and partners with all other Global delivery teams to maintain a high standard of service to ServiceNow customers.
Job Responsibilities:
Delivery Oversight:

  • Provide day- to ‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
  • Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include - customer governance calls, internal project reviews and escalations.
  • Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution - including planning and revenue forecasting.
  • Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience.
  • Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery.
  • Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery.
  • High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels.
  • Management of Revenue, Cost and Margin for regional delivery implementations.

People Management:

  • Serve as a mentor to team members.
  • Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times.
  • Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization.
  • Conduct performance reviews of team using KPI results and other factors.
  • Work with the Geography's Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization.
  • Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time.
  • Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement
  • Manage team members to achieve utilization targets on a quarterly basis.

Role Specific KPIs:

  • Financial - Revenue, Cost and Margin
  • People - Billable and Productive utilization
  • Customer - Customer Satisfaction scores for region

Other Functional Measurements:

  • People - Personal growth and development of staff
  • People - Productive and billable utilization
  • People - Strong Employee Voice Survey results
  • Customer - Delivery Backlog Management

Qualifications
To be successful in this role you have:

  • 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
    • PMO Leader, Program/Project Management
    • Product Management
    • Services or Solution Sales
    • Implementation
    • Process Engineering
  • 10+ years of consulting experience for complex, global organizations.
  • Experience in leading and mentoring a team of twenty or more employees.
  • Experience designing and developing service capabilities and developing and running service portfolios.
  • Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management, business and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills.
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.
  • Initiative - Proactive, self-motivated, and self-directed.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Strong organizational and time management skills.
  • Understanding and prior use of business tools and/or software, such as:
    • ServiceNow Platform, or similar platform-based solution
    • MS Office 365 (Word, PowerPoint, Excel, Visio, Project)
    • Professional Services Automation tools, such as NetSuite OpenAir
    • Business Intelligence tools, such as Tableau
    • Workforce management tools, such as Workday
  • Travel required up to 50%.

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.