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Total Loss Specialist

3 months ago

Other US Location CSAA Insurance Group Full time

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Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us

Job Title

Total Loss Specialist - Remote

Requisition Number

R6795 Total Loss Specialist - Remote (Open)

Location

California - Home Teleworkers

Additional Locations

Arizona - Home Teleworkers, Nevada - Home Teleworkers, Oregon - Home Teleworkers, Washington - Home Teleworkers

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Total Loss Adjuster Join us and support CSAA IG in achieving our goals.

Your Role:

Under general direction, handles multiple property damage claims, evaluation of auto and motorcycle damage, negotiation of car damage estimates and out of state losses. Handles claims coverage issues over the telephone; preparation and settlement of total loss claims; investigation and settlement of theft and fire claims.

We are currently hiring for this role in CA, AZ, OR, WA, and NV.

Your work:

  • Investigates, evaluates, negotiates and settles auto, property damage or total loss claims and adjusts claims to conclusion.
  • Adjusts claims that require outside field assignments.
  • Investigates, evaluates, negotiates and settles total theft and fire claims from start to finish.
  • Heavy fraud detection component.
  • Coordinates with fire inspectors and field personnel to conduct investigations.
  • Claims are taken by FNOL.
  • Process payments appropriately and review with supervision beyond authority.
  • Prepares file for authority review with supervisor or manager.
  • May monitor repairs of damaged vehicles belonging to an insured or a third party.
  • Work a shift between core business hours of 8 a.m. and 5 p.m. Pacific Time

Required Experience, Education and Skills

  • High School Diploma or GED required.
  • Adjusters license or ability to obtain a license.
  • 2 more years of property and casualty claims experience required, field or office based.
  • Outstanding interpersonal abilities.
  • Strong analytical, problem solving and organizational skills.
  • Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
  • Strong oral and written communication skills.
  • Strong negotiation skills.
  • Ability to work in a flexible, changing environment.
  • Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures.

What would make us excited about you?

  • Knowledge of auto repair estimates and systems.
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.
  • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
  • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
  • Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you...

  • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
  • COMMIT to being there for our customers and employees.
  • CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more Read more about what we offer and what it is like to be a part of our dynamic team at

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average hourly rate range for this position is $ $30.58/hour. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across all the states we hire in is $ $36.78/hour. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

#LI-SD1

  • High School Diploma or GED required.
  • Adjusters license or ability to obtain a license.
  • 2 more years of property and casualty claims experience required, field or office based.
  • Outstanding interpersonal abilities.