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Employee Experience Insights and Reporting Manager

3 months ago

Westerville, Ohio, United States JPMorganChase Full time

Job Description
The Business Banking Employee Experience (BBEX) Team advocates for our employees by analyzing Voice of Employee data to uncover themes and actionable insights that inform prioritization of business resources and drive employee experience-enhancing initiatives. Initial efforts will focus on existing programs within BBEX (e.g. Moments That Matter, Send Us Feedback, etc.) and will grow as we evolve existing and develop new programs.
This is a highly visible role with direct exposure to Business Banking cross-functional leaders, and the opportunity to collaborate with omnichannel teams to design and deliver a best-in-class employee experience.
As the BBEX Insights and Reporting Manager in Business Banking you will aggregate and analyze employee experience data - including solicited and unsolicited feedback - and work closely with business and product owners to identify and implement solutions and drive continuous improvement.
This role will leverage your Excel, SharePoint and PowerPoint expertise, as well as your critical thinking, data analysis, and communication skills.
Job responsibilities:

  • Synthesize and interpret highly complex data from various sources to identify, evaluate, and measure impact of employee pain points, uncover insights, and make strategic, data-driven recommendations.
  • Prepare, distribute, and present weekly, monthly, quarterly, annual and ad hoc reporting, providing valuable data and thought leadership to key stakeholders for all BBEX programs
  • Document and track product and process enhancements intended to address critical pain points-clearly articulating what is to be solved, why it is significant, and when/how it will be implemented and/or impediments blocking meaningful progress and quantifying benefits to all parties (Business Banking, Consumer Banking, etc.).
  • Ability to synthesize insights and develop clear communication materials for senior management with a meticulous attention to detail.
  • Drive accountability with internal business partners to deliver relevant, contextual responses, status updates, and product or process roadmaps.

Required qualifications, skills and capabilities:

  • Excellent stakeholder management skills and the ability to navigate, collaborate, and influence across a matrixed organization of cross-functional teams including our CAO, Employee Experience Team, Product, Digital, Technology, National Sales, Marketing, and Operations teams.
  • Highly adept at using data to identify opportunities, define goals, measure progress, and inform recommendations.
  • Advanced Excel and Power Point/PitchPro required - with ability to manage large data sets, summarize key points and takeaways, and create strategic, compelling story-telling presentations for a wide-variety of audiences, including senior leadership.
  • Ability to effectively manage multiple concurrent projects.
  • Strong quantitative and analytical problem-solving skills
  • Excellent verbal and written communication skills.
  • Self-starter, creative problem-solver, who is highly proactive, positive, resourceful and collaborative.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.