Restaurant Manager

1 week ago

Reston, Virginia, United States Baskin Robbins Full time

Restaurant Manager

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Summary

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities Include

Team Environment

  • Hire, train and develop their employees
  • Communicate job expectations to their employees
  • Plan, monitor, appraise and review their employees' job performance
  • Provide coaching and feedback; disciplines when appropriate

Operational Excellence

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards and systems are executed
  • Prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Complete audits and implement plans to drive system improvements

Profitability

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Set sales goals and track results

Skills/Qualifications

  • Fluent in English
  • Math and financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High School diploma, or equivalent

Competencies

Guest Focus

  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Sets, prioritizes and maintains focus on important activities
  • Reads and interprets reports to establish goals and deliver results
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent from recurring
  • Empowers others to make decisions and resolve issues

Building Effective Teams

  • Identifies and communicates team goals
  • Monitors progress, measures results and holds others accountable
  • Creates strong morale and engagement within the team
  • Accepts responsibilities for personal and team commitments
  • Recognizes and rewards employee's strengths, accomplishments and development
  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn and improve
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate

Developing Direct Reports and Others

  • Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

  • Understands guest and competition; translates and applies own expertise to address business opportunities
  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
  • Understands, analyzes and communicates the key performance/profit levers and manages to these measures

  • Restaurant Manager

    1 week ago

    Reston, Virginia, United States Fairfax Marriott at Fair Oaks Full time

    The Restaurant Manager will support and direct operation of the restaurant, will also work closely with the Executive chef. The Restaurant Manager will establish restaurant business plan by surveying restaurant demand; identifying and evaluating competitors; preparing financial, marketing, and sales projections. This individual must be a creative...

  • Restaurant Front of House Manager

    2 weeks ago

    Reston, Virginia, United States Goodwin Recruiting Full time

    To Apply for this Job Click HereWe have great food and drinks and even greater service. Do you love to have fun and be proud of the brand that you are working for? Be compensated well for what you are doing and enjoy being part of an outstanding team? We are looking for a Front of the House Manager who is charismatic and focused on supreme guest service. We...

  • Restaurant Manager in Training

    1 month ago

    Reston, Virginia, United States Life Time Full time

    .Position SummaryThe LifeCafe Manager in Training fulfills duties of a LifeCafe Manager in order to train and prepare for the Cafe Manager role in the near future. They may assist the LifeCafe Manager in managing the overall operations and financial budgetary responsibilities of the business. They provide leadership that ensures the highest standards in the...

  • Restaurant Manager in Training

    2 weeks ago

    Reston, Virginia, United States Life Time Full time

    .Position SummaryThe LifeCafe Manager in Training fulfills duties of a LifeCafe Manager in order to train and prepare for the Cafe Manager role in the near future. They may assist the LifeCafe Manager in managing the overall operations and financial budgetary responsibilities of the business. They provide leadership that ensures the highest standards in the...

  • Restaurant Line Cook

    2 weeks ago

    Reston, Virginia, United States Woodleigh Chase by Erickson Senior Living Full time

    Woodleigh Chase by Erickson Senior Living Woodleigh Chase is a beautiful 42-acre continuing care retirement community located in Fairfax, Virginia. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. We are hiring Line...

  • Assistant General Manager

    2 weeks ago

    Reston, Virginia, United States Self Opportunity Full time

    Hiring: Assistant General ManagerLocation: Reston, VA The Restaurant Assistant General Manager works closely with the General Manager to ensure the smooth operation of the restaurant. They assist in overseeing daily activities, including staff management, customer service standards, and operational efficiency. This role involves supporting the training and...

  • General Manager

    2 weeks ago

    Reston, Virginia, United States Sixty Vines Full time

    $2,000 Sign on BonusWant to know more about the job opportunities at Sixty? Download the "1Huddle" app and sign in using the VIP code "BEHINDTHEVINES" to join a fun game.Competitive Salary Range Based on Experience:$75k - $110k per year (with monthly profit sharing) PERKS:FLEXIBLE WORK SCHEDULESUP TO 17 DAYS OF PAID TIME OFF401K MATCHINGHEALTH INSURANCE...

  • Food & Beverage Manager

    1 week ago

    Reston, Virginia, United States Fairfax Marriott at Fair Oaks Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide to our guests. At Crescent, our associates are the shinning stars of what we doFairfax Marriott at Fair Oaks is looking for our next great Leader to join us on our Food and Beverage team. Here is what we...

  • assistant manager needed

    2 weeks ago

    Reston, Virginia, United States Usadscenter Full time

    **ASSISTANT MANAGER NEEDED** Washington DC Ad ID: Company Job Offer: Restaurant / Hotel Jobs Region: District of Columbia City: Washington DC Local area: Reston, VA We are looking to fill this position fast This is a great and unique opportunity for someone that loves to work with people and provide excellent customer service. You must have the following...

  • Restaurant Attendant

    1 month ago

    Reston, Virginia, United States Courtyard Fairfax Fair Oaks Full time

    Additional Information Pay: $18/hour, Basic cook & server duties, Evening Shift, Part TimeJob Number Job Category Food and Beverage & CulinaryLocation Courtyard Fairfax Fair Oaks, 11220 Lee Jackson Highway, Fairfax, Virginia, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't...

  • General Manager

    2 weeks ago

    Reston, Virginia, United States Scenthound DMV Full time

    Job Description Job Description Benefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offSigning bonus Perks and Benefits:Direct career growth path to Regional or Area Management positions and additional optionsCompetitive hourly base pay, plus tips; performance...

  • IT Support Specialist

    2 weeks ago

    Reston, Virginia, United States Great American Restaurants Full time

    Welcome to Great American Restaurants! We are a renowned company with a collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland, known for our exceptional cuisine and vibrant atmosphere. Recognized as a Top Workplace by The Washington Post, we have consistently ranked among the top 5 employers in the region for the past decade. What...

  • Project Manager I

    3 weeks ago

    Reston, Virginia, United States tapwage Full time

    Department: FacilitiesClassification: Architect/Engineer 1Job Category: Classified StaffJob Type: Full-TimeWork Schedule: Full-time (1.0 FTE, 40 hrs/wk)Location: Fairfax, VAWorkplace Type: Hybrid EligiblePay Band: 05Salary: Salary commensurate with education and experienceCriminal Background Check: YesMotor Vehicle Records Check: YesAbout the...

  • Accounting Assistant

    2 weeks ago

    Reston, Virginia, United States Thompson Hospitality Corporation Full time

    Overview:Thompson Hospitality, founded in 1992 by Warren M. Thompson, is a leading restaurant, food service, and facilities management company based in Reston, Virginia. The corporate office in Reston serves as the central hub for administrative functions, facilitating streamlined communication and improved efficiency across various business segments. This...

  • Server - Previous serving experience is not required, but preferred.. Job in Fairfax Leisure Recruiter

    4 weeks ago

    Reston, Virginia, United States Silver Diner Development, LLC Full time

    If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the growth of our people...

  • Prep Cook

    1 month ago

    Reston, Virginia, United States tapwage Full time

    For this position, pay will be variable by location - See additional job details and benefits below.Our Winning Family Starts With You Check out these great benefits Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal (limited menu) Weekly pay Anniversary pay Paid Sick Leave (1 hour for...

  • Front Desk Sales Associate

    2 weeks ago

    Reston, Virginia, United States Scenthound DMV Full time

    Benefits:Employee discounts Opportunity for advancement Training & development About the Position:The Front Desk Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.This position requires:Sales experience and confidence (membership sales are highly valued) Customer service...

  • Lead Concierge

    2 weeks ago

    Reston, Virginia, United States Planned Companies Full time

    Position at Planned Companies Planned Companies -Concierge - Job DescriptionSummary Planned Companies' clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen...

  • Food & Beverage Supervisor

    1 week ago

    Reston, Virginia, United States Fairfax Marriott at Fair Oaks Full time

    Responsible for the oversight of FOH personnel daily. Assign tasks, maintain checklists for Marriott brand standards and provide excellent guest focused service when necessary.Maintain open-door policy and communicate with associates openly and honestly to resolve any concerns.Plan, maintain, and execute the FOH function of the outlets to meet the daily...

  • Utility Worker/Kitchen Aide

    1 month ago

    Reston, Virginia, United States Life Care Full time

    The Virginian is looking for Utility Worker/Kitchen Assistant to assist our growing Food and Beverage Department If you have a passion for food and providing an exceptional dining experience, please applyAre you looking for a great opportunity with a growing organization? The Virginian, a 250+ resident Life Plan Community, offering premier Independent...