Product Analyst

2 months ago

Winter Park, Florida, United States Full Sail University Full time

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding

The Product Analyst (PA) works within Information Media & Technology (IMT) and with various departments to ensure requirements are thoroughly documented for the University's EdTech products. This role is critical for facilitating the development and innovation of our in-house EdTech products for our users (students, faculty, and staff).

Essential Duties and Responsibilities:

  • Research
    • Lead research efforts to better understand how users engage with the product and their pain points, including: in-depth interviews, contributing towards data analysis, facilitating surveys, landscape reviews, and usability studies.
    • Summarize and share research findings with the product team, identifying high value efforts to pursue and the impact of previous releases and product decisions.
    • Translate research findings into comprehensive user stories and product requirements that inform development and UX designs.
    • Stay current with the latest trends and thought leadership in the EdTech field, identifying process or technology opportunities to leverage that could provide value to our users and the University.
  • User Engagement
    • Organize and support user focus groups, including recruiting and onboarding new members and facilitating and documenting sessions.
    • Managing digital communities, engaging directly with user requests and creating content for Product Spaces on Full Sail One.
    • Collaborate with other teams within and outside IMT in support of cross-platform technical designs and integrations.
    • Build strong user relationships, foster collaboration, and promote open communication channels.
    • Create communication plans to engage users and solicit product ideas.
  • Documentation
    • Manage and update product backlogs and roadmaps in collaboration with product team, as needed.
    • Author release stories and notes to keep the Full Sail community informed of updates to the products.
    • Write technical specifications to aid Developers and Quality Assurance in building and testing approved functionality for the products.
    • Create operating instructions, manuals, "frequently asked questions" guides, and training videos to support users.
    • Blend text, graphics, video, multimedia, etc. for documentation.
  • Performs other duties as assigned.

Other Responsibilities: N/A

Supervisory Responsibilities: No

Competencies:

  • Excellent written/verbal communication skills for presentations and documentation
  • Communicate complex information to people with diverse professional backgrounds
  • Technical writing skills for specifications, and with guidance, documenting internal applications, such as API's and data formats
  • Independently manage many small and important projects at the same time
  • Proactively organize update supporting documentation (e.g. in-app guides, knowledge base articles, etc.) for products
  • Participatory approach to cross-functional teamwork and collaboration
  • Critically analyze and capture user insights from interviews and surveys as user stories
  • Understanding of business process planning, modeling, Software Development Life Cycle (SDLC) and Agile/Waterfall methodologies
  • Assess product samples and discuss nuances with product designers and developers
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of the position.

Education and/or Experience:

  • Associate's or Bachelor's Degree
  • 2-3 years of working on a product team, managing user relations, and documentation experience

Certificates, Licenses, Registrations: N/A

Computer/Equipment Skills:

  • Technical knowledge of web, mobile, and cloud development processes and UI/UX design
  • Knowledge of desktop and mobile environments
  • Knowledge of wireframing and HTML/CSS preferred
  • Good grasp on multimedia documentation tools and techniques

Environmental Factors/Physical Demands:

While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone.

Full Sail is an Equal Opportunity Employer.

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