Principal Technical Analyst, Support Analytics

1 month ago

Orlando, Florida, United States Oracle Full time

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

Your skills/experience:

Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:

Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
* Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
* Knowledge of operating systems (WINDOWS, LINUX).
* Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
* Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
* Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
* Experience in supporting client/server and Web based applications.
* Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
* Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.
* Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
* Previous technical support experiences are an advantage.
* Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
* Excellent written and verbal communication skills.
* Attention to detail and the ability to learn quickly.
* Advanced knowledge and working experience of Oracle Analytics products (OAC, BIEE, and Fusion Data Intelligence) is a BIG plus.

As a Principal Support Engineer, your work involves:

  • Strategic technical support to assure the highest level of customer satisfaction.
  • A primary focus is to create/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
  • You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
  • Services may be frequently provided by on-site customer visits.


Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7+ years' experience with Core products or eight years' experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

  • Principal Technical Support Engineer

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • Technical Support Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • Technical Accounts Analyst

    2 weeks ago

    Orlando, Florida, United States InsuranceStaffing Full time

    Job Purpose: We are seeking a diligent Technical Accounts Analyst to manage client receivables and payables, minimize aged debt, and support our Programs from a technical back-office perspective. This 4-6 month temporary contract offers the possibility of a permanent position based on performance. Key Responsibilities: Prepare, validate, and render inward...

  • Senior Technical Support Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • Business Analyst I Clinical Analytics

    3 weeks ago

    Orlando, Florida, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Our promise to you:Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where...

  • Senior Technical Support Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • Bilingual (Japanese) Exadata SME DBA - Principal Technical Support Engineer

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • L2 Customer Technical Support Analyst

    1 month ago

    Orlando, Florida, United States Oracle Full time

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...

  • program analyst

    1 week ago

    Orlando, Florida, United States U.S. Army Acquisition Support Center Full time

    Serves as a senior Program Analyst analyzing current and projected acquisition programs to evaluate actual or potential effectiveness in achieving objectives and in performing financial management duties of programs assigned. Reviews, analyzes, and interprets portions of program/system/project implementation and execution in order to program funding and...

  • Analyst, People Analytics

    1 month ago

    Orlando, Florida, United States NBC Universal Full time

    We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium...

  • Business Analyst

    2 weeks ago

    Orlando, Florida, United States AssistRx Full time

    The Business Analyst will be working on a variety of interesting projects, and work closely with our clients as well as internal teams (including, but not limited to, Project Managers, Development, QA, Sales, and Executive Leadership), in a fast paced and dynamic environment. We are looking for a Business Analyst that is detail oriented, flexible when faced...

  • Sr Advanced Analytics Analyst

    2 weeks ago

    Orlando, Florida, United States Alpha Consulting Full time

    Job Title: Sr Advanced Analytics Analyst Job ID: 12903 Location: Virtual Florida Remote) Duration: 7 Months Contract Pay range - $50 - $55/hr on W2 Job Description What are the top 3 things you are looking for in a candidates experience: Must be self-starter, fast leaner and curious. The learning curve is steep. Must have solid SQL skills. This job will...

  • Strategy & Analytics - Business Analyst Assistant PT

    7 days ago

    Orlando, Florida, United States teamworkonline Full time

    About Orlando City and Orlando Pride: With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer. Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the...

  • Programmer Analyst

    1 month ago

    Orlando, Florida, United States Darden Restaurants, Inc. Full time

    Programmer Analyst - Restaurant Facing 1000 Darden Center Dr, Orlando FL 32837 Job Description JOB OVERVIEW: The Programmer Analyst will be responsible for enhancing, configuring, deploying, and supporting Darden's Kitchen Display, Table Management systems, Ziosk and Web applications to meet business needs and requirements. More specifically these tasks will...

  • Lab Analyst

    1 week ago

    Orlando, Florida, United States SGS North America Inc. Full time

    Company DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every...

  • Business Analyst I Clinical Analytics

    2 weeks ago

    Orlando, Florida, United States AdventHealth Central Florida Full time

    All the necessary benefits and perks for you and your family with immediate Health Insurance coverage for Career growth and advancement potential. Joining AdventHealth means more than just a job. It's about becoming part of a community that values each individual's well-being and aims to uplift others in body, mind, and spirit. At AdventHealth, you can not...

  • Principal Architect

    1 month ago

    Orlando, Florida, United States Luxus Full time

    Position: Principal ArchitectLocation: Orlando/ WFH FlexLuxus+ has partnered with a nationally recognized firm seeking a Principal Architect. The Principal's primary responsibility is for strategic vision, leadership, inspiration, quality assurance, and profitability of the office to ensure the execution of annual plans. The Principal will increase the...

  • Integration Analyst

    2 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    4 Corner Resources is seeking a digital analytics integration analyst to manage the full integration lifecycle of various analytics tools. This individual will act as a liaison between business and technical stakeholders, developing and documenting technical analytics requirements to guide developers. The role is focused on ensuring accurate data collection,...

  • Lab Analyst I

    2 weeks ago

    Orlando, Florida, United States SGS Group LLC Full time

    Company Description We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job Description Our Orlando,...

  • Reporting Analyst

    2 weeks ago

    Orlando, Florida, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career ELS is hiring for the position of Reporting Analyst in Orlando, Florida. The Reporting Analyst is responsible for helping drive critical business decisions by analyzing metrics, designing and delivering reporting, and...