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Intake Care Senior Representative
3 months ago
Job Title:
Intake Care Senior Representative (100% REMOTE)Duration:
05 MonthsSchedule:
Training Schedule will be Monday-Friday; 8:
30 AM-5:
00 PM CST; Ongoing Schedule will be Monday-Friday; 10:
30 AM-7:
00 PM CSTNote:
Position is 100% Remote.
Candidates should be in CST or PST due to the schedule needsTop 3 skills needed in candidates are empathy, strong technology skills, and multi-tasking.
Candidates MUST have a reliable internet connection.Duties:
The Personal Advocate position is responsible for representing Client Behavioral Health (CBH) to all inbound callers within a call center environment and assuring callers contact with CBH is positive.
Advocates are many times the first encounter customers have with Company and thus are responsible for giving a positive first impression.
The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities.Responsibilities may include but are not limited to:
educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.
This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature.
Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the callers needs.
Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Company training to effectively address callers needs in an educational manner.
This position is an entry level role with opportunity for growth within the company.Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.
Responsibilities:The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.
Within a call an advocate may:
Register participants in the intake system and opens case filesEducate participants on their benefits based upon individual plan design and other clinical or non-clinical resources availableConduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concernsProvide participants with names and phone numbers of nearest providersMulti-task by maneuvering through various computer programs and screensAs needed an advocate may also:
Write authorizations to ensure claims are paid correctly.
Provide follow-up calls to participants to ensure correct information is givenSend eligibility requests to determine effective coverage dates or to verify correct benefits are loadedSend complaints to initiate grievance process for customersOn all calls an advocate is responsible for:
Providing high quality customer service as identified by Advocacy department quality standardsUsing independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolutionUnderstanding the business needs of the role, while balancing the needs of the customerTaking an educational approach to ensure callers are able to understand the complexities of accessing careDemonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Company
Skills:
Previous customer service experience or related positionSuperb interpersonal communicationEffective listening and organizational skillsAbility to manage multiple tasks, setting priorities where neededIndependently problem solve, with ability to function without constant supervisionA demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systemsAbility to learn new workflows and tasks quicklyAbility to work independently and be a team playerPrevious call center environment experience preferredComputer multi-tasking - working in numerous screens while staying engaged with customerEducation:
Bachelors degree in mental health field or psychology/social work related field required (can also include:
family communications, health coaching, community/public health or other related major)
NOTE:
This is a non-clinical role and does not require a licensePrevious customer service experience or related positionPrevious call center environment experience preferred
CPRA:
Notice to California Applicants:
SPECTRAFORCE is committed to complying with the California Privacy Rights Act (CPRA) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees.
About Us:
Established in 2004, SPECTRA FORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US.
The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I.
proprietary talent acquisition platform, robust ISO 9001:
2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India.
Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.SPECTRA FORCE is built on a concept of human connection, defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential.
Learn more at:
http:
Benefits:
SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees.
Equal Opportunity Employer:
SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws.
At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.
This positions starting pay is:
$19.00/hr.
by Jobble
Estimated Salary:
$20 to $28 per hour based on qualifications.
