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Senior Group Technology Director

3 months ago

Atlanta, Georgia, United States Truist Full time

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility )

(accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Senior Group Technology Director is a strategic, hands-on technology leader who is responsible for the build-out, improvement, maintenance and administration of multiple technical disciplines/services within the company's technology environment. Provides leadership and direction to senior professionals and management of multiple departments or technical disciplines.

Responsible for overseeing the major incident management process within the organization. Involves coordinating the response to high-impact incidents, ensuring timely resolution, and minimizing disruption to services. Works closely with Technology teams, stakeholders, and external partners to restore normal service operation as quickly as possible. Also drives continuous improvement efforts by analyzing incidents, identifying root causes, and implementing preventative measures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead the major incident management process, including ownership of major incidents from identification to resolution, ensuring minimal disruption to business operations.

Act as the primary conduit during major incidents, communicating effectively with stakeholders and keeping them informed throughout the resolution process.

Coordinate cross-functional teams and resources to ensure rapid resolution of incidents, minimizing impact on business operations.

Conduct post-incident reviews to identify root causes and implement improvements to prevent future incidents.

Develop and maintain major incident management documentation, including process workflows, incident reports, and communication templates.

Monitor incident trends and provide insights to improve incident management processes and service reliability.

Collaborate with Technology support teams to ensure adherence to best practices and adherence to service level agreements (SLAs).

Train and mentor team members on major incident management processes and procedures.

Defines short term and long-term growth of the services

Management of resources and budget of spend/activity

Tends to work with Senior/Executive Management of maturity of processes and approach

Has expected input on the organizations Strategy, Transformation and Innovation environments.

Usually oversees or gives input to critical policies, practices (tier 1 & 2) level disciplines within the organization.

Responsible for defining training, certification and career path for its members

Constantly analyses different technologies and vendors for new or better alternatives for the Enterprise Technoloy organization

Provides implementation and service support of "below the line" Core technology Infrastructure with a focus on Production Stability / Uptime

Enables "above the line" self-service abilities and provides support for Squads through automation

Provides continuous improvements of service capabilities through efficiencies & optimization – focus on fast, easy, simple at the right cost

Maintains Service level monitoring through dashboards

Usually involved in speaking engagements and other forward thinking though leadership activities for the organization.

Will develop, gain approval for and manage the budget to accomplish goals.

Management of new vendor relationships for specific initiatives.

Build strong relationships with key stakeholders across the organization, including technology, business units, and executive leadership.

Analyze situations, evaluate alternatives, and implement robust solutions

Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

Duties may require non-routine analysis, research and follow-through

Financial responsibility includes working within a budget to complete projects and assisting with budget development

Purchase equipment and supplies as provided for in the budget

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree and 20 to 30 y ears related experience or equivalent combination.
  2. Managed Technology or Technology Process Teams for more than 15 years or teams of 30 or more technologists.
  3. Excellent knowledge of technical management and data governance.
  4. Knowledge of current trends in technology hardware and systems software field.
  5. Database management skills with the ability to produce reports.
  6. Familiarity with the support and troubleshooting of personal computers and tablet devices.
  7. Training ability and experience is a plus.
  8. The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
  9. The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
  10. Exhibit adaptability to accept or bring about change when needed
  11. Strong written and verbal communication skills
  12. The ability to excel in a team environment and advance overall team objectives
  13. The ability to ensure customer satisfaction by delivering excellence in products and service
  14. Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
  15. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
  16. Demonstrate sensitivity in handling confidential information
  17. Formulate and clearly communicate ideas to others

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting / Standing / Walking / Bending / Lifting

Able to sit for extended periods of time and periodically move about during the work day.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and be able to hear and speak with individuals in person and on the phone

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Mental

Able to focus, interpret information logically to solve problems, and answer customers' questions appropriately.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 50%

Physical Conditions / Environment

Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site )

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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