Senior Program Manager

4 weeks ago

Other US Location Expedia Group Full time


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Sr. Program Manager - Loyalty and Identity

Drives complex projects requiring coordination across teams and organizations. To establish strategy and direction of execution within a program.

What you will do:

  • Cross-brand Collaboration
  • Determines actual or potential gaps in resourcing for projects and recommends strategies to mitigate.
  • Evaluates the progress of projects and makes adjustments (e.g., to task order or timeline) to keep the project on track.
  • Defines team governance and control.
  • Defines and implements processes to improve team execution and delivery.
  • Leads proactive identification and mitigation of issues and risks. Leverages experience to anticipate risks in advance of impacts.
  • Creates, tracks and reports on project budget. Drive budget approval process.
  • Leads increasingly adaptive, ambiguous programs or highly complex technical projects.
  • Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
  • Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues.
  • Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made.
  • Partners with the business to understand and ensure connection to overarching strategy and program and ensures prioritization is aligned with strategy.
  • Evaluates existing patterns in and across systems to identify & implement improvements.
  • Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement.
  • Coordinates with team to define the measures of success for process improvements.
  • Establishes working relationships with stakeholders and builds rapport to become a trusted advisor.
  • Identifies strategic issues and raises questions to help customers explore and understand their wider business challenges in the context of the project/program.
  • Utilizes thorough understanding of current business environment & objectives in order to guide program delivery and outcomes.
  • Assists leaders or more senior team members in leveraging knowledge of current business environment & objectives to guide program delivery and outcomes.
  • Breaks down complex information (e.g., legal, operational risk, and regulatory data) and impact to the business into understandable terminology and actionable concepts.
  • Uses financial and analytical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.
  • Uses written and verbal communication skills effectively to confidently convey technical and business concepts to senior management and some executive audiences.
  • Exhibits storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships.
  • Proactively contributes to cross team collaboration and leads alignment of work with broader initiatives tailoring messaging to audience and filters relevant communication.
  • Guides functional peers and partners on how to use standard frameworks and methodologies.
  • Contributes to events (for example workshops) to help others develop functional knowledge and acumen, both within and across teams.
  • Demonstrates a critical understanding of business processes and challenges to recommend and develop solutions to meet unique business needs and achieve objectives.

Who you are:

  • Bachelor's degree in Analytics, Computer Science, Engineering or a related Technical field; or MBA or Equivalent related professional experience.
  • years of experience.
  • Strong Program Management experience driving cross-brand collaboration.
  • Proactively contributes to cross team collaboration and leads alignment of work with broader initiatives tailoring messaging to audience and filters relevant communication.

The total cash range for this position in Virtual is $173,000.00 to $242, Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.



About Expedia Group


Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is



Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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