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Fragrance Advisor, Jo Malone
3 weeks ago
The role:
If you are passionate about the beauty industry and are not shy about sharing your beauty tips, you are what we look for as the Fragrance Advisor, Jo Malone. Every customer you approach will see you as the face of our brand; you will be a critical link between the Product and the Customer. Whilst promoting world renowned brands, you will advise your customers on the perfect product for their unique skin type and recommend the latest cosmetics and fragrance to inspire and motivate.
Responsibilities:
- Explain the features and benefits of our merchandise in addition to DFS' service differentiators
- Provide accurate product and shop promotion information to the customers
- Sell to customer's needs and cross-sell other products and brands to exceed customer's expectations
- Demonstrate product on clients' skin/face e.g. color cosmetics and skincare applications
- Close sale by thanking clients and building relationships to seek opportunities to grow sales in future
- Return cash floats and all necessary documents to close registers and secure sales receipts
- General housekeeping of assigned area, e.g. dusting, straightening and restocking of merchandise, while maintaining full client awareness at all times
- Assist in merchandise inventories as applicable
- Assist in proper handling of merchandise, e.g. maintenance of visual merchandising, testers and brand guidelines
- High School diploma or equivalent work experience sufficient to perform the essential functions of the job
- 1-2 years of retail experience; previous beauty, customer service, hospitality services, or luxury brand experience preferred
- Comfortable with one-on-one elevated customer service
- Familiar with using the POS Terminal; with accurate and quick transaction handling ability
- Ability to work flexible hours / shifts, including weekends, nights and holidays.
- Secondary language speaking beneficial, but not required
- Day One Health Benefits
- 401k Plan Contributions
- Paid Time Off
- Paid Holidays
- Monthly Commission/Incentives
- Parking Reimbursement
- Employee Discounts
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