Current jobs related to Customer Success Manager, IGS MDR - Atlanta, Georgia - Check Point Software Technologies
-
Regional Sales Manager
2 weeks ago
Atlanta, Georgia, United States IGS Energy Inc Full timeJob Title: Regional Sales Manager Job Summary: As a Regional Sales Manager at IGS Energy Inc, you will be responsible for driving sales growth and client acquisition in a specific region. You will utilize your sales and marketing expertise, industry knowledge, and company guidelines to achieve sales objectives and competitive positioning. Key...
-
Regional Sales Manager
2 weeks ago
Atlanta, Georgia, United States IGS Energy Inc Full timeJob SummaryAs a Regional Sales Manager at IGS Energy Inc, you will be responsible for driving sales growth and client acquisition in a specific region. You will utilize your sales and marketing expertise, industry knowledge, and company guidelines to achieve sales objectives and maintain a competitive edge.Key Responsibilities:Identify and develop key...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. As a key member of the team, you will ensure the maximum value is derived from our products and services by quantifying the value and driving business outcomes.Key Responsibilities:Quantify the value of our products...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. This role is critical in ensuring the maximum value is derived from our products and services.As a CSM, you will work closely with cross-functional teams, including Product Management, Customer Success, and...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States NICE Full timeCustomer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States NICE Systems, Inc. Full timeAbout the RoleNICE Systems, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success Management team, you will be responsible for ensuring high customer satisfaction and driving growth through retention and expansion of our cloud customer base.Key ResponsibilitiesManage customer...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States NICE Systems, Inc. Full timeCustomer Success ManagerAt NICE, we're passionate about delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their goals and realize the full potential of our solutions.Key Responsibilities:Manage customer relationships throughout their lifecycle, advocating on their...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Customer Success ManagerAt Incident IQ, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong, long-lasting relationships with our...
-
Customer Success Manager
2 months ago
Atlanta, Georgia, United States Tek Experts Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Manager. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesServe as the...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States QGenda Full timeAbout QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States NICE Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE. As a key member of our Customer Success Management team, you will be responsible for working closely with our cloud customer base to ensure high customer satisfaction and drive product adoption.Key ResponsibilitiesManage customer relationships...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Sage Full timeJob Title: Customer Success ManagerAt Sage, we're seeking a highly skilled Customer Success Manager to join our team. As a key player in our customer success story, you'll be responsible for ensuring our customers achieve value from their partnership with us.Key Responsibilities:Proactively ensure your portfolio of customers consistently gets value from...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're on a mission to revolutionize K-12 education by empowering school districts to manage operational support activities more efficiently. As a Customer Success Manager, you'll play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong,...
-
Customer Success Manager
2 months ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless handoffs and...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Ortto Full time{"title": "Customer Success Manager", "description": "Unlock Customer Potential with OrttoAt Ortto, we empower businesses to grow faster with data-driven marketing automation. As a Customer Success Manager, you will partner with our customers to ensure their long-term success and drive business growth.Key Responsibilities:Develop and execute strategies to...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Vonage Full timeJob Title: Customer Success ManagerAt Vonage, we're looking for a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving the ongoing satisfaction, adoption, and outcomes realization for our top customers.Key Responsibilities:Maintain a portfolio of accounts with low churn, high...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerJoin Incident IQ LLC, a dynamic and fast-growing company, as a Customer Success Manager. In this pivotal role, you will play a key part in ensuring the success and satisfaction of our K-12 customers. As the primary point of contact, you will guide them in maximizing the value of our SaaS products and services, fostering strong,...
Customer Success Manager, IGS MDR
3 months ago
As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people.
At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row , ranking among the top 50 companies across the globe in the IT category.
Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies.If you want to make the world a safer place and join an award-winning company culture " you belong with us.
As the IGS Customer Success Manager at Check Point, you will play a pivotal role in ensuring the seamless execution of projects and fostering strong, lasting relationships with our valued clients.
This hybrid role combines project coordination expertise with a customer-centric approach to drive success across our IGS XDR Services.You will work closely with cross-functional teams, clients, and leadership to ensure the timely delivery of services, customer satisfaction, and overall project excellence.
If you thrive in a dynamic environment, excel at managing details, and are passionate about delivering exceptional customer experiences, this role is tailor-made for you.
Key ResponsibilitiesProject Coordination
Coordinate and manage the execution of IGS projects, ensuring adherence to timelines and milestones. Collaborate with internal teams to allocate resources effectively and optimize project workflows. Utilize project management tools to track progress, identify bottlenecks, and implement solutions.
Customer Success Management
Serve as the main point of contact for assigned customers, building and maintaining strong relationships. Conduct regular check-ins to assess customer satisfaction, address concerns, and identify opportunities for service improvement. Collaborate with clients to understand their unique needs and align our services with their strategic goals.
Communication And Reporting
Provide regular project updates to clients, stakeholders, and internal teams. Prepare and present reports outlining project status, key performance indicators, and customer satisfaction metrics.
Issue Resolution And Escalation
Proactively identify and address potential issues, working collaboratively to find timely and effective solutions. Escalate issues as necessary, ensuring a swift and satisfactory resolution for the client.
Documentation And Training
Maintain detailed project documentation, ensuring accuracy and completeness. Facilitate scheduling sessions for clients with IGS XDR Engineers, ensuring they are well-versed in utilizing our services effectively.
Continuous Improvement
Gather customer feedback to contribute to the ongoing improvement of our services. Collaborate with internal teams to identify areas for process optimization and service enhancement.
Qualifications
What are we looking for
Positive and customer-focused attitude. Exceptional organizational and multitasking skills. Strong written and verbal communication skills. Team player with the ability to collaborate across functions. Prior experience in project coordination and/or customer success management. Familiarity with project management tools and methodologies.
Preferred Qualifications
Experience in a similar role within the cybersecurity or IT industry. Familiarity with Managed Security Services or Managed Services. Previous experience in a customer success role. Project management certification (PMP, CAPM, etc.).
Required Qualifications
Exemplifying strong organizational skills with a keen eye for detail. 3
years of relevant experience in project coordination or customer success management. Excellent communication and interpersonal skills. Capable of thriving in a fast-paced work environment. Skilled in the use of project management tools and the Microsoft Office Suite, with a particular emphasis on Excel.
Schedule
100% Remote Monday " Friday 8am-5pm EST Must be eligible to work in the US without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Disabled #J-18808-LjbffrEstimated Salary:
$20 to $28 per hour based on qualifications.
