Assistant Refunding Manager

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:

Under the general supervision of the Refunding Manager of Student Accounts, the individual will be responsible for the daily processing of refunds to students, parents, and third parties; ensure all refunds are processed in conformance with campus, SUNY, state, and federal policies and regulations; responsible for the daily batch e-refunding process and problem resolution; work with financial aid and University staff as required. Streamline processes and assist with billing, customer service, and management of delinquent account processing as needed. Solicit information as appropriate. Support recruitment, retention, persistence, and graduation efforts; participate in SUNY-wide ABB committee; support the diversity and inclusion goals of the University as they relate to Student Accounts, especially in the areas of hiring and serving students.

Primary Responsibilities:

• Provide daily support for the refunding of financial aid and other refunds to students, parents, and third parties while adhering to all federal, state, campus, and SUNY policies; in the absence of the Refunding Manager, serve as the primary backup.
• Run and review the daily batch refunding report and process daily batch checks and electronic refunds.
• Prepare credit card refund batches for processing by Bursar staff.
• Adhere to state, federal, campus, and SUNY regulations as they pertain to red flag rules, cash management rules, and title IV financial aid rules, and other regulations that may apply. Stays current on topics and regulations that affect how the University handles refunding.
• Assist in the processing of send and take transactions (S & T's) in keeping account balances accurate and minimizing accounts receivable for the University. Reviews reports of unapplied payments and prepares corrections as needed.
• Identify any refunding issues by running and reviewing exception reports such as changes in enrollment status, aid reduction, and dropped credits. Reviews reports of Do Not Refund (DNR) service indicators and works with student accounts and financial aid staff in resolution and removal of DNR service indicators.
• Reprocess returned e-refunds received from our bank; work with students in resolving refunding issues such as missing electronic refunds, lost refund checks, or over-refunded items.
• Prepares end-of-day files for positive pay.
• Processes emergency loan check files for students by daily deadlines
• Issue Income Fund Reimbursable (IFR) refunds through the third-party refund program.
• Run and review reports for forfeiting or refunding of both admission deposits and room deposits. Work with the residential life and admissions offices in processing these transactions.
• Monitor and answer E-pay customer service inquiries questions related to refunds as needed.

Requirements:

Minimum Qualifications:

• Bachelor's Degree in accounting, business, or higher education.
• One year of experience using Peoplesoft or other integrated student systems in processing of refunds for both electronic and paper refunds.
• One year of experience working with both Title IV aid (federal financial aid programs) and state aid programs in the processing of refunds.
• One or more years of demonstrated experience processing transactions related to charges, write-offs, or updating application of payments on Peoplesoft or a similar Student Financials system.
• One or more years of customer service experience answering e-mails and questions regarding student financials and refunds.
• One or more years of experience with Microsoft products including Word, Excel and PowerPoint.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• One or more years of experience using Peoplesoft for processing student financials transactions and refunds.
• One or more years of experience using Touchnet for ACH and credit card refunding.
• Advanced knowledge of Excel spreadsheets, functions and data manipulation for use in reconciliation of charges, adjustments, refunds and gathering of data for decision making.
• Demonstrated ability to adhere to campus, SUNY, state, and Federal policies and procedures concerning account transactions, timeliness of actions, documentation, and internal controls.
• Demonstrated ability to develop and implement creative approaches to solving operational problems.
• Ability to execute planning, foresight, and flexibility in the exercise of management responsibilities.
• Demonstrated experience in effective leadership and role-modeling skills in the training, supervision, and development of staff. Demonstrated effective interaction and cooperation skills, particularly with external offices including Financial Aid and Accounting.

Additional Information:

Professional Rank and Salary Range: Senior Staff Assistant, SL3

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at .

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

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Application Instructions:

Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• Contact information for three professional references

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