Advanced Medical Support Assistant

1 month ago

Albany, New York, United States Department Of Veterans Affairs Full time
Summary

This is an
open continuous announcement for interested applicants and may be extended or closed as needed, this announcement will be used to fill
Advanced Medical Support Assistant positions
throughout the Samuel S Stratton VA Medical Center - Albany, including all campuses and CBOCs.

Qualified applicants will be referred as positions become available starting 10/21/2023 on an as needed basis after that.
Duties

Scheduling:
Schedules all Community Care (CC) consults as per VA Regulations and Directives, Office of Community Care (OCC) Field Guidebook (FGB) and local guidance. Assumes responsibility as the CC scheduling point of contact for patients (or their representatives) and providers to clarify questions regarding scheduling and eligibility. Applies scheduling priority guidelines, adheres to CC consult management timeliness metrics. Ensures designation of patient desired in-network community provider and appointment date as appropriate, documents cancellations and no-show of community appointments, refers to RN or MSA as appropriate for rescheduling. Effectively uses Consult Tracking Manager (CTM) to develop and manage tracking needed to ensure timely scheduling, follow-up care and requests for additional service. Completes documentation as per FGB and local policy in the electronic medical record. The incumbent advises the program manager and other VA employees of scheduling difficulties; s/he works with with multiple VAMCs, Referral Coordination Teams, and their clinic counterparts to share information and provide education on current Community Care policies in order to optimize the timeliness of care for VA patients.

Coordination of Care:
Coordinates outside referral sources in accordance with Third Party Administrator requirements. Detailed knowledge of multiple medical specialties is required to coordinate and schedule care with community providers. Effectively uses Provider Profile Management System (PPMS) when scheduling care in the community. Accommodates patient scheduling requests as appropriate which requires establishing relationships with many community entities. Develops, maintains and routinely updates points of contact list related to individual specialties to include phone and fax numbers for community providers. Ensures community provider receives necessary medical Referral Documents (REFDOC) as required for scheduling care. Enters CC authorization into Health Share Referral Manager (HSRM) database as per FGB and local guidelines; provides written authorization to community provider and patient. Obtains medical records to assist with scheduling or coordination of clinical care. Uploads and/or scans medical records and reports into electronic medical record as necessary, alerts providers and care management team.

Develops and maintains effective and efficient communication among the patient, team, expanded team, and the larger VA and community healthcare delivery systems.

Has significant responsibilities within this context including coordination and communication during the inpatient and outpatient delivery of care. Maintains communication with the patient, CC team and all providers as necessary. Considerable independent judgment and critical thinking skills are required.

Maintains in-depth knowledge and is able to answer questions regarding administrative eligibility criteria for care in the community as per federal law.

If not able to address any particular concern, ensures requester is referred to appropriate personnel who can resolve issue. Prepares written correspondence as a means to contact Veterans to obtain information to coordinate care.

Fully participates in daily team huddles and weekly meetings where patient care planning and management occur, documents scheduling challenges and alerts team and supervisor.

Informs RN of clinical issues.

Administrative Support:
Collects and reports data to Lead MSA, Administrative Officer and/or Manager relative to scheduling delays and community provider availability. Performs data abstraction for special projects. Assumes responsibility for assisting department staff with backlog as needed. Assists with clerical duties as assigned such as faxing, copying, mail, typing, etc. Assumes responsibility for completing mandatory education requirements. Utilizes information management technologies in an appropriate manner. May be required to enter electronic work orders and electronic computer access requests. Works within scope of responsibility. Promotes action to improve performance within scope of responsibilities. Enhances customer service by responding to customers timely, demonstrating polite, cooperative and respectful behavior. Works with others to accomplish a task or goal and recognizes the interdependence of employees by demonstrating flexibility in work practices, actively supporting group decisions, addressing problems/issues and customer service complaints with supervisor. If not able to address any particular concern, ensures requester is referred to appropriate personnel who can resolve issue.

Performs other duties as assigned.

Work Schedule:
Monday-Friday, 8:00am - 4:30pm

Telework:
Not Available

Virtual: This is not a virtual position.

Functional Statement #: 21252-A

Relocation/Recruitment Incentives:
Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

  • Advanced Medical Support Assistant

    1 month ago

    Albany, New York, United States Department Of Veterans Affairs Full time

    Summary This is an open continuous announcement for interested applicants and may be extended or closed as needed, this announcement will be used to fill Advanced Medical Support Assistantpositions in the Community Care Department for the Samuel S Stratton VA Medical Center. Please be advised that this position is located at an off-site location in Albany,...

  • Program Support Assistant

    5 days ago

    Albany, New York, United States Assistant Secretary For Housing-Federal Housing Commissioner Full time

    As a Program Support Assistant, you will:Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996. In this regard, the incumbent is also required to have a working knowledge of applicable handbooks,...

  • Medical Support Assistance

    1 month ago

    Albany, New York, United States Department Of Veterans Affairs Full time

    Summary The Advanced Medical Support Assistant (MSA) serves at the Dublin VA Health Care System.THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 9/30/24. The initial cut-off date for referral of eligible applications will be on or about 1/31/24 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until...

  • Medical Support Assistance

    1 month ago

    Albany, New York, United States Department Of Veterans Affairs Full time

    Summary The Medical Support Assistant (MSA) serves at the Dublin VA Health Care SystemTHIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 9/30/24. The initial cut-off date for referral of eligible applications will be on or about 1/31/24 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions...

  • Academic Non-Invasive Cardiologist – Albany Medical College

    4 weeks ago

    Albany, New York, United States Albany Medical Center Full time

    The Division of Cardiology at Albany Med Health System is seeking an academic non-invasive cardiologist to join our team. This position will focus on all aspects of non-invasive cardiology including, inpatient consultative and critical cardiac care, office-based practice, and image interpretation. The Division offers unique faculty expertise in all areas of...

  • Chief, Division of Cardiology, Albany Medical College Endowed Chair in Cardiology

    1 month ago

    Albany, New York, United States Albany Medical Center Full time

    The Department of Medicine at Albany Medical College is seeking a Chief to lead our Division of Cardiology. The Division offers unique faculty expertise in all areas of clinical cardiology including imaging and other non-invasive modalities, interventional cardiology and structural heart diseases, electrophysiology, and advanced heart failure. The Division...

  • Psychiatry & Assistant Program Director

    2 days ago

    Albany, New York, United States Albany Medical Center Full time

    The Department of Psychiatry is seeking an academic psychiatrist at the level of assistant or associate professor with a strong interest in developing a career in clinical, teaching, and research activities.Position requirements and benefits:Applicants must be license-eligible in New York State and be board certified in general psychiatry.Must work in tandem...

  • Supervisory Biomedical Equipment Support Specialist

    1 month ago

    Albany, New York, United States Department Of Veterans Affairs Full time

    SummaryThe Albany VA Healthcare System location is currently recruiting for one Supervisory Biomedical Equipment Support Specialist. The Supervisory Biomedical Equipment Support Specialist (BESS) works in support of the Healthcare Technology Management (HTM) service line by providing leadership, guidance and supervision among assigned employees.Duties The...

  • Clinical Nurse

    1 day ago

    Albany, New York, United States Albany Medical Center Full time

    Position: Clinical Nurse I: M2: Ortho/SpineDepartment/Unit:Orthopedics & Spine Unit-M2Work Shift:Day (United States of America)M2 Post Surgical Orthopedics and SpinePosition Highlights: New Grad and experienced RN applications accepted If you are a new grad, you can apply before your boards Develop your skills in a post-surgical setting caring for patients...

  • Medical Oncology Full-Time position in Albany, New York

    5 hours ago

    Albany, New York, United States Medicus Healthcare Solutions Full time

    Opportunity DetailsOptimum has partnered with a medical center in southeastern New York with an opening for an Oncology Physician to join their team.About the Position: Brand new cancer and infusion center Schedule: Monday-Friday, 8-hour shifts Offsite call shifts, 1:2 Onsite: PET CT, mammo, breast surgery, general surgery, plastic surgery, palliative care,...

  • Core Internal Medicine Faculty: Academic General Internal Medicine

    2 days ago

    Albany, New York, United States Albany Medical Center Full time

    Albany Med Health System is seeking a full-time board-certified clinician educator to join our ambulatory Internal Medicine academic practice. The Internal Medicine Group (IMG) is the cornerstone for the continuity experience of our Albany Medical College (AMC) Internal Medicine residency training program. The program trains 54 residents, with 30 residents...

  • Clinical Nurse I: C4/C3W: Infectious Disease/Secure Unit

    2 days ago

    Albany, New York, United States Albany Medical Center Careers Full time

    Department/Unit:Secure Unit - C3WWork Shift:Day (United States of America)The Registered Professional Nurse assesses, coordinates, plans, directs, implements and manages the needs ofassigned patients throughout the episode of care with a focus on progress toward discharge, including duringtransitions within the acute care stay. The Registered Professional...

  • Clinical Nurse II

    24 hours ago

    Albany, New York, United States Albany Medical Center Full time

    Position: Clinical Nurse II - C6: Post-Surgical Short StayDepartment/Unit:Short Stay SurgicalWork Shift:Day (United States of America)Clinical NurseJob Description Summary The clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes...

  • Pediatric Emergency Medicine

    4 weeks ago

    Albany, New York, United States Albany Medical Center Full time

    The Division of Pediatric Emergency Medicine, under the Department of Emergency Medicine at Albany Medical College, within the Albany Med Health System, is actively recruiting pediatric emergency medicine physicians. Opened in 2018, The Massry Family Children s Emergency Center is made up of 17 acute care beds, including 3 resuscitation suites and additional...

  • Clinical Nurse II- C6:

    1 day ago

    Albany, New York, United States Albany Medical Center Full time

    Position:Clinical Nurse II- C6: Post-Surgical Short StayDepartment/Unit:Short Stay SurgicalWork Shift:Night (United States of America)Clinical NurseJob Description Summary The clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes...

  • Clinical Nurse I: E4: General Med/Surg

    3 weeks ago

    Albany, New York, United States Albany Medical Center Full time

    Department/Unit:Medical/Surgical Hospitalist - E4Work Shift:Weekend_Night (United States of America) SummaryThe clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening.Recognizes and appreciates that each employee's work is valuable and...

  • Seeking Academic Anesthesiologists BC/BE in Critical Care

    4 weeks ago

    Albany, New York, United States Albany Medical Center Full time

    The Albany Medical Center has several openings for Academic Anesthesiologists Board Certified/Board Eligible in Critical Care for general surgical critical care, neurosurgical critical care, and cardiovascular surgical critical care.Albany Medical Center is a tertiary care 766-bed Level 1 trauma center housing 96 adults ICU beds, the majority of those...

  • Medical Director in Albany, KY

    3 weeks ago

    Albany, New York, United States TeamHealth Full time

    Are you ready to take on a leadership role? We are looking for a facility medical director to oversee our team at The Medical Center of Albany in Albany Kentucky The emergency medicine (EM) medical director provides leadership, oversight, and strategic direction for the emergency department (ED). This position involves clinical responsibilities,...

  • Hospitalist Facility Medical Director. Job in New Albany Allied-IT Jobs

    7 days ago

    Albany, New York, United States TeamHealth Full time

    TeamHealth is seeking a hospital medicine leader for the role of facility medical director at Baptist Floyd Hospital in New Albany, Indiana. Baptist Floyd is an 236-bed facility. We have excellent specialty support and our team enjoys a great working relationship with our specialists. This leadership opportunity will report directly to the regional medical...

  • Pharmacy Technician/Student

    1 week ago

    Albany, New York, United States Albany Medical Center Full time

    Department/Unit:Outpatient Retail PharmacyWork Shift:Per Diem (United States of America)Salary Range: Min. $18/hr - Max $21.60/hrThis position is for a student currently enrolled in an accredited college of pharmacy.The Pharmacy technician assists and supports the pharmacists. Technicians order and stock medications, transport medications, prepare...