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Community Relations

4 months ago

Randolph, United States New Directions Youth and Family Services Full time
New Directionsis an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity.

We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission.

We aim to have a leadership and workforce that is reflective of the communities we serve.

COMMUNITY RELATIONS & DATABASE ASSISTANT - Monday - Friday

BENEFITS
Generous Paid Time Off; up to 14 paid holidays per year; medical dental and vision coverage; life insurance; 401k with employer matching and health savings accounts; wellness programs, healthy lifestyle incentives and employee assistance programs

COMPENSATION
$ $17.90 per hour, 35 hours per week

  • Offers based on education and years of relevant experience

POSITION SUMMARY:

Supports the work of the Development Department by performing various administrative duties and activities that directly enhance fundraising, marketing, and communications, to advance the agency's mission and benefit the children and families we serve.


TYPICAL RESPONSIBILITIES/DUTIES:
Maintain and Manage Donor Database

  • Timely and accurate processing of donor financial gifts received via in-person, mail, or online.
  • Follow standard operating procedures to ensure timely and secure gift acknowledgement and processing.
  • Generate acknowledgment letters.
  • Maintain individual gift records and files in accordance with policies and procedures.
  • Responsible for strict oversight and management of donor database system.
  • Ensure data entry in donor database is accurate, complete, and current.
  • Maintain database records and system integrity in order to create accurate and effective reports.
  • Extract data and create reports from database to support department efforts.
Evaluate department communications and donor trends to provide analysis and evaluation of each correspondence and appeal.
Assist with donor engagement including phone calls, emails, and donor requests, as needed.
Assist with internal and external communications including social media, media releases and newsletters.
Assist with creating and/or obtaining information needed to update the website.
Maintain public relations contact information and document activities and submissions.
Organize and manually prepare department mailings.

Support New Directions Agency and Foundation with all fund drives, fundraising events, special events, and donor cultivation activities; (attendance required at all special events).

Assist with planning, logistics, and implementation of New Directions' (live and virtual) special events, for example: ticket sales, item solicitations, gift gathering, online giving platforms.

Follow up with sponsors and donors as needed for all special events.
Organize and implement efficient user experiences for special event components, such as raffles, auctions, ticket sales.
Coordinate and generate event-related acknowledgements and recognitions.
Provide administrative support to the Development team as needed.
Obtain pricing quotes.
Maintain and update Development Department budget using donor database.
Prepare Foundation Board Meeting packets.
Facilitate communication with those seeking information and records requests.
Field general inquiries about New Directions programs, services, and requests for information.
Attend all mandatory in-service training and regularly attend supervision meetings.
All duties assigned by immediate supervisor.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
Bachelor's degree preferred.
3-5 years' experience with a donor database/Customer Relationship Management (CRM), fundraising, or community relations (non-profit environment preferred).
Proficient in Microsoft Word and Excel required.
Experience with donor database software.

Special – Personal Skills, Qualities, Aptitudes, and Physical Requirements
New Directions Youth & Family Services, Inc. is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
Exceptional organizational skills with attention to detail and accuracy.
Must have excellent written and verbal communication skills.
Must have technical/digital competence.
Ability to work independently, manage deadlines, and prioritize needs in real time.
Ability to interact with diverse people.
Ability to advocate effectively for youth and families receiving New Directions services.
Must have a professional presence and exercise sound judgment.
Uphold discretion and confidentiality in all matters.
Attention to detail and commitment to accuracy.
Desire to "own" the database and fully utilize its capabilities.
Ability to analyze and interpret data, identify trends, and make recommendations on findings.
Ability to plan work to foresee and meet deadlines.
Ability to handle competing priorities.
Enthusiastic and friendly, with a forward-thinking mindset.
Skilled at providing excellent customer service, anticipating needs, and proactive solutions.
Ability to gain the confidence and trust of others.
Capacity to adapt, grow, give and receive feedback.
Ability to accept supervision, work independently and as part of a team.
Ability to respond to requests in a timely and professional manner.
Ability to effectively communicate with groups and individuals using various platforms.

Must have a valid driver's license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver's License policy and Auto Insurance Policy.

Ability to pass annual physical for Category 2 job classification in accordance with New Directions Employee Health policy.

Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.