Computer Assistant

Found in: beBee jobs US - 3 weeks ago


Austin, Texas, United States Department Of The Treasury Full time
Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at



Duties

WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:

W&I Service Centers Austin Submission Processing - Data Conversion Operations

The following are the duties of this position at the full working level.

  • Monitors work in progress in order to detect unusual production delays, problems caused by unforeseen contentions, needs to adjust priorities in order to move small jobs past large jobs that are awaiting completion of other processing, and work with operations personnel to detect and resolve common or unusual operating problems or failures.
  • Attends meetings and conferences on system integration and problem solving and maintains liaison with functional and technical personnel using existing system.
  • Receives and responds to requests for assistance from ISRP, RPS, SCRIPS, or ELF users concerning problems with the terminals and/or system.
  • Provides input or modifies procedures, operating instructions, and working guides for assigned activities. Provides assistance as needed to lower graded personnel concerning problem resolution.
  • Closely monitors fall-out rates, and/or error trends. Develops and recommends resolutions and initiates actions to correction problems/errors.
This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

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