Support Engineer

4 weeks ago

Remote, Oregon, United States NavVis Full time

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better.

THE OPPORTUNITY

Can you imagine yourself at an innovative high-growth company in a role that takes your analyzing and troubleshooting skills to the next level?

We are NavVis Inc., the US team of Munich-headquartered NavVis, leader in global spatial intelligence. We are looking for a Support Engineer located in the United States (preferably in Los Angeles or Denver). This exciting opportunity will make you a critical part of our Customer Experience Team. You will be the first point of contact for our customers and partners worldwide, whenever they struggle in using our products. We will enable you to become an expert on our Mobile Mapping Systems, Processing Software and Web Services like IVION. Join the team in solving our customers' issues by investigating and summarizing the most important technical facts, testing known workarounds and finally improving our overall troubleshooting procedures to scale Support to the next level.

The Support Engineering Team, that you would join, consists of around 14 experienced professionals with a diverse set of cultural and professional backgrounds, who share a passion for hardware analysis, software debugging, and of course problem-solving.

If you are eager to use your creativity and technical affinity to strengthen our customer experience, then you just might be the person we are looking for

HOW YOU WILL MAKE AN IMPACT

  • You will be the first point of contact for our customers on multiple channels (phone, email, forums...)
  • You will be an expert in the use of our products and educate our customers on best practices
  • You will solve known and common issues by using workarounds and fixes described in our internal knowledge base
  • You will identify severe or high priority issues and efficiently coordinate with specialists
  • You will strengthen your team's knowledge by creating new technical articles internally and for our partners
  • You will get to actively shape and redefine our team's Support processes to scale with our growing customer base

WHAT WILL HELP YOU SUCCEED IN THE ROLE

  • A Bachelor's degree in computer science, civil engineering, electrical engineering or similar; (we are open to candidates without a degree, but a self-taught understanding of electronics and software)
  • Previous experience in Customer Support, no matter if from an internship, a working-student position or your full-time professional career
  • Your remarkable time-management skills will help you juggle a variety of tasks and projects without lowering the bar on quality
  • A client-first mindset and drive to go the extra mile will make you a trustworthy agent for our customers
  • Your fantastic communication and listening skills will help you succeed not only from a customer perspective but also with internal cross-team stakeholders
  • Your strong ability to understand technical details within one or more of these areas will let you succeed in no time:
    -- surveying and scanning industry
    -- web service development and Cloud infrastructure
    -- point cloud data, image processing or SLAM algorithms
    -- User experience with Ubuntu will enable you to get familiar with our operating system
  • Work authorization for the US

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Kim (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

  • It's important to take a break from work We offer 15 days of vacation and 11 public holidays
  • We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work
  • A competitive compensation package that values the skills and experience you bring
  • A competitive health/ vision/ dental insurance
  • Up to $4500 USD employee referral bonus

ABOUT US


NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes

How you will grow with us

  • Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
  • Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
  • With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities

We derive our strength from our diversity.

NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

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