Director of Clinical Integration, Supplies and Services

Overview

Under the direct supervision of the Vice President, Supply Chain this role is accountable for the development and management of efficient and cost-effective integrated systems of Sourcing/Contracting, Clinical Integration (CI) and Recall Management to align with the strategic vision of Supply Chain leadership.

This includes management, recruitment, training, and leadership of the Strategic Sourcing/Contracting team; management of system-wide Contracting process and portfolio; development, direction, and management of the Clinical Integration program and support resources, including outsourced or employed staff across Mercyhealth; management of strategic supplier relationships; and direction and management of an effective, highly reliable Recall process and program.

Identifies and executes supply standardization, utilization, and sourcing opportunities while ensuring a high level of patient care.

Closely coordinate the CI efforts with the leadership of the Clinical Leaders to insure product selection and standardization decisions are aligned with and support clinical care improvement efforts.

Works closely with Supply Chain leadership team to insure the input of physicians and clinicians is effectively incorporated into the contract development process and the organization's sourcing strategy is supported through these efforts.

Responsible for setting and measuring performance management goals for quality and cost savings regarding Sourcing and Contracting for all supplies and services and the Clinical Integration process.

Works closely with the GPO to ensure maximum benefit of all GPO contracts and services. Represents company on GPO Clinical Steering Committees.

Responsibilities

Essential Duties and Responsibilities

• Project leadership for Cost Containment and Quality Improvement Initiatives Responsibilities
• Convene and directly support and /or coordinate internal and external support of System and Local facilities designated Project teams to address targeted Clinical Supply/Services categories and vendors for cost and quality improvement assessment and achievement of targeted benefits
• Provide education and support of Clinical Supply/Services business owners in initial Project Team initiatives, implementation of approved solutions and sustaining ongoing performance need to achieve targeted benefits
• Work closely with Operations leaders and Supply Chain Contracting staff in RFI/RFP development and evaluation of proposals and vendor selection
• Support implementation of approved solutions and maintain reporting of project completion and targeted improvement achievement
• With Finance and Supply Chain leadership, develops annual cost reduction goals and strategies in preparation of annual budgets and monitors the execution and performance measures
• Sets performance management goals for all Contract and Clinical Integration staff around aggressive negotiation, favorable contracting terms and conditions, and capital acquisition strategy
• Develops effective relationships among clinical and administrative leadership to foster effective team strategies for cost reduction and utilization efficiencies
• Works to develop consistent, uniform analytics for every departmental project
• Clinical Integration and Value Analysis Management Responsibilities
• Leads development and implementation of the strategy for the Systemwide Clinical Integration functions, including policies and procedures governing the process, the staff (employed and outsourced), systemwide committees and supporting systems involved
• In conjunction with Clinical leadership, defines specific strategies for optimizing both clinical performance and cost of goods/services. Leads analysis to identify specific opportunities and targets, and oversees and routinely reports the savings achieved and effectiveness of the overall CI program
• Establishes a standard methodology for product evaluation and clinical engagement using quality, cost and clinical evidence criteria. Insures that specific processes are developed for all appropriate product categories. Insures that all product evaluation processes are performed in a timely and efficient manner to support prompt decisionmaking and communication to clinicians. Accountable for the overall ENPR (Electronic New Product Review) process.
• Develops and monitors CI performance measures to include effectiveness in achievement of identified opportunities, timeliness of completion CI decision process and satisfaction of clinicians with product selection and implementation process
• Develops communication process for all targeted constituents and Senior Operations Management to keep all informed of CAV activities and to obtain feedback for overall CAV performance
• Contract Performance Management Responsibilities
• Lead the design and development of a Clinical Supply/Services Contract Management model that utilizes designated databases and systems for enhanced contract review and approval process flow, establishment of a contracted service database, document and related contract materials archive and ongoing compilation and reporting of key contract performance metrics
• Work closely with Legal Services, Supply Chain, Finance and the Stewardship Project Management office for improvement and oversight of contract review, approval and executive by authorized parties
• In conjunction with other Supply Chain Leadership, defines strategies for maximizing value from Mercyhealth GPO relationship, as well as supplementing that relationship with Mercyhealth contracts for those categories of expense better served by market or local contracts. Oversees and routinely reports the savings achieved and effectiveness of the overall contracting program
• Develops and implements a Vendor Relations program that establishes vendor performance metrics, monitors such performance ongoing, directly supports Vendor communication plans in support of Supply Chain strategies, assists Local Systems with problem resolution or vendor performance and supports the maintenance of positive business relationships with major vendors
• Directs Recall policy and ensures compliance with all federal recall mandates, guidelines, and internal policies and procedures
• Proved direct contract administration responsibility for designated Systemwide Contract services as the primary organization representation for all ongoing contract administration support functions
• Utilize System Rollup Performance Monitoring reports, review and reports results to PMO and Senior Operations Management, and assist Local System Clinical Supply/Services Business Owners representatives with monthly and quarterly Local facility performance monitoring
• Develop and obtain approval of Systemwide Policies and or Purchased Service contract development, approval and oversight
• Ensure support and coordination of System Purchased services vendors to SQP System objectives including Environmental Stewardship, Diversity, Community Benefit, Service to those who are vulnerable and commitment to reducing Human Trafficking
• Communicate effectively with all stakeholders both internal (executive management, HSO Support Departments, supply chain colleagues, Clinicians and Hospital staff and external concerning recent contract awards and contracted services performance
• Customer Service
• This individual provides leadership, direction and functional guidance for the development and execution of unified purchasing and contracting processes and procedures across the organization
• Engages leaders and managers of all Mercyhealth departments to promote a supply chain model that promotes better patient care and lower cost through clinical involvement, analytics, and the standardization and utilization of supplies and services
• Meets with end user customers and sets department service level expectations reinforced by protocols and procedures
• Develops and maintains positive relationships with hospital user departments, MD Offices and Non-Acute locations

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying

Desired qualifications:
Bachelor's degree in Nursing, business, healthcare administration or a health care related field; and an MBA or advanced Clinical Service degree from an accredited college or university or equivalent training and experience in Healthcare Management in a major Clinical Services area

Experience with strategic sourcing and negotiating a variety of medical/clinical contracts (i.e. Med/Surg Supplies, Orthopedic Spine, Laboratory Supplies & Equipment, Physician Preference Items)

Minimum of 10 years of progressive management experience in a combination of Clinical Services Management with direct Clinical Value Analysis experience and supply chain management processes.

Also cost management, consulting and/or systems development experience required.

Knowledge of medical terminology, standard clinical and operating procedures and general finance in an acute care setting and strong Service Excellence acumen required

Ability to:
perform objective supplier evaluations; assess contract compliance and product/service quality; resolve customer complaints regarding vendor performance; analyze and solve problems; compile information, prepare reports and present them to executive management and clinical decision-makers; communicate effectively, both verbally and in writing; read, analyze, interpret scientific and technical journals, financial reports and legal documents;

Certification and Licensure

Licensed as an RN in state of practice, preferred

Skills and Abilities

Demonstrated knowledge and skill:
project management; plan and manage organizational change leading teams, budgeting, marketing strategies; business practices; database management; cost analysis techniques; local and national issues and trends in health care, MS Office word, excel & PowerPoint

Willing to travel at least 20%of the time for business purposes (domestic)

Special Physical Demands

N/A

Level of Supervision

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

Supervises

Directly supervises up to 10 partners. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

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