Lobby / Public Attenendant (AM)
1 month ago
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your
family members
List any other perks/benefits you offer locally
PRIMARY RESPONSIBILITIES
Responsible for all areas of the Public Area Attendant Checklist on a daily basis.
Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
Maintain awareness of guests, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
Empty and recycle trash.
Clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants.
Sweep and mop floors; vacuum and shampoo carpets.
Clean and stock public restrooms.
Clean fitness center, and public restrooms.
Clean employee locker rooms.
Clean offices.
Clean guest and service elevators.
Clean drinking fountains.
Clean vacuum cleaners daily.
Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
Maintain positive and professional communication with all staff.
Provide recognition to others, including co-workers, supervisors, managers, and directors.
Ensure a healthy and safe work environment for staff and guests.
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
Resolve guest complaints using property procedures.
Create a positive environment in which all employees have the ability to maximize their potential.
Listen to comments, criticisms, and feedback from guests, employees, and managers.
Participate in daily pre-shift meetings.
Always smile and offer a warm greeting to all.
Take initiative to offer assistance throughout the property.
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
Perform additional duties as requested by department managers and supervisors.
Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
Coordinate operations with other departments, as needed.
Present a professional image to employees, guests, clients, owners, and investors.
Maintain confidentiality of guest, employee, and company information.
REQUIREMENTS
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Secondary school degree preferred and/or previous work experience in service for at least 1 year.
SKILLS
Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
Ability to read, comprehend, and write simple instructions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Basic English required: additional languages preferred.
PHYSICAL DEMANDS
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.
ADDITIONAL REQUIREMENTS
Ability to work evenings, weekends, and holidays, as needed.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all
levels of our organization are respected for their differences, just like the guests and owners we
serve. That's why we are dedicated to creating an environment that facilitates open and honest
conversations about race, equity, diversity, and inclusion. By examining our own beliefs and
behaviors, we can create change through training, recruiting, and promoting diverse talent to
strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Source: Hospitality Online
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