IT Help Desk Engineer

3 days ago


Seattle, Washington, United States HIKINEX Full time

Position: IT Help Desk Engineer

Job Description:

We are seeking for an IT Help Desk Engineer who will be responsible for remote and on-site support needs for managed services customers. This involves all technology, including workstations, servers, cloud services, printers, networks, and vendor-specific hardware and software. You will work with senior technical colleagues and account managers to handle escalation requests, facilitate ongoing maintenance, and assist with improvement projects.

Basic Functions:

IT support for client business applications and operating systems.
IT support for Microsoft technologies: Windows Server, Exchange, SharePoint, Microsoft 365, Teams/Phone System, Azure, etc.
Support backup and disaster recovery solutions, especially initiating restores.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Implement and support remote access solutions: VPN, Terminal Services, Windows 365, Azure WVD, ConnectWise Control.
Monitor help desk and remote management system alerts and respond through service tickets.
Document maintenance for all computer systems and network infrastructure.
Communicate with customers as required, keeping them informed of incident progress, changes, or agreed outages.

Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction.
Ensure fast turnaround of customer requests.
Work effectively in a team and communicate well.
Ensure requests are routed to the proper resource for quick resolution.
Escalate service requests requiring more senior support.
Enter time and expenses as they occur.
Understand processes by completing assigned training materials.
Enter all work on service tickets.

Knowledge, Skills, and/or Abilities Required:
Advanced understanding of Microsoft operating systems, common business applications, printing systems, and network systems.
Strong interpersonal skills: video & telephony skills, communication skills, active listening, and customer care.
Diagnosis skills for technical issues.
Ability to multi-task and adapt quickly to changes.
Technical awareness to match resources to technical issues appropriately.
Service awareness of key IT services provided.
Understanding of support tools and techniques used to provide services.
Typing skills for quick and accurate entry of service request details.
Self-motivated and able to work in a fast-moving environment.

Opportunity:
Work for a growing Managed IT Services company in the Greater Seattle & Greater Austin areas.
Support the core network of small to midsized firms using Microsoft local and cloud applications.
Be part of a company that allows you exposure to a variety of different challenging issues on a daily basis.
Maintain work-life balance in a flexible environment that values both personal and professional success.
Receive competitive benefits for your hard work and dedication.
Enjoy opportunities for pay growth and upward mobility as the company continues to expand.



  • Seattle, Washington, United States Insight Global Full time

    An Employer is looking for a Help Desk Associate in the Seattle, WA area. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field...


  • Seattle, Washington, United States Insight Global Full time

    An Employer is looking for a Help Desk Associate in the Seattle, WA area. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field...


  • Seattle, Washington, United States Horizon House (CCRC) Full time

    Job DescriptionJob DescriptionPay Range: $ $23.50 / hour (DOE) Shift Differentials:Sign On Bonus:Available Schedule(s):Split Shift:Sunday, Monday - 2:30 PM-11:00 PMFriday, Saturday - 11:30 AM-8:00 PMGreat Reasons to Join our Team Amazing Benefits Package with Low Deductibles: Medical, Dental, and Vision Benefits* Paid Time Off - up to 5.5 weeks Free Costco...


  • Seattle, Washington, United States Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Seattle Downtown/Pioneer Square, 612 2nd Avenue, Seattle, Washington, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful...

  • Front Desk Agent

    4 weeks ago


    Seattle, Washington, United States Radisson Hotel Seattle Airport Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...


  • Seattle, Washington, United States Envoy Full time

    About EnvoyEnvoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage your complex...

  • Front Desk Agent

    1 week ago


    Seattle, Washington, United States Crowne Plaza Seattle - Downtown Full time

    Responsibilities Approach all encounters with guests and associates in a friendly service oriented manner. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully...


  • Seattle, Washington, United States Mindful Support Services Full time

    Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place Candidates with restaurant and hospitality backgrounds are encouraged to...


  • Seattle, Washington, United States Mindful Support Services Full time

    Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place Candidates with restaurant and hospitality backgrounds are encouraged to...


  • Seattle, Washington, United States Crowne Plaza Seattle Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...


  • Seattle, Washington, United States Salesforce Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating...


  • Seattle, Washington, United States Amazon Full time

    Amazon Advertising operates at the intersection of advertising and e-commerce and offers advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices DSP and Video solutions. Amazon seeks an experienced highly motivated Senior financial analyst to join our talented Advertising Deals Desk team...


  • Seattle, Washington, United States Amazon Full time

    Amazon Advertising operates at the intersection of advertising and e-commerce and offers advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices DSP and Video solutions. Amazon seeks an experienced highly motivated Senior financial analyst to join our talented Advertising Deals Desk team...


  • Seattle, Washington, United States IT Excel Full time

    If you have graduated from a Technical / Business background (Computer Science Engineering MBA etc) and have excellent verbal and written communication skills ITE has a challenging opportunity for you in the field of Software Development and Information Technology.Additional InformationWe work with students on OPT/CPT fresh graduates H1B visa holders EAD...

  • DevOps Engineer

    1 week ago


    Seattle, Washington, United States Randstad North America, Inc. Full time

    Randstad Technologies is seeking a skilled DevOps Engineer for a contract role in Seattle, WA. If you are ready to join a leader in the Retail and Technology space, please apply and Randstad will be more than happy to assist in helping you land your DevOps Engineer, Engineer, DevOps, AWS, Monitoring, Technology, Staffing, Cloud


  • Seattle, Washington, United States Block Full time

    Company DescriptionBlock is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups...


  • Seattle, Washington, United States Block Full time

    Company DescriptionBlock is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups...


  • Seattle, Washington, United States Oracle Full time

    As a Principal Software Engineer, you will be responsible for helping design, build, test, deploy and operate highly scalable solutions for the canonical asset management system for all of Oracles next generation Cloud Infrastructure. You should be Principal Software Engineer, Software Engineer, Full Stack, Principal, Engineer, Technology, Software

  • Production Engineer

    4 weeks ago


    Seattle, Washington, United States Meta Full time

    Production Engineers (PEs) at Meta are a hybrid between software and systems engineers and are core to every significant engineering effort that keeps Facebook running smoothly and scaling efficiently. PEs work within Meta's product and infrastructure teams to make sure our products and services are reliable and scalable. This means writing code and...

  • Production Engineer

    1 month ago


    Seattle, Washington, United States Meta Full time

    Production Engineers (PEs) at Meta are a hybrid between software and systems engineers and are core to every significant engineering effort that keeps Facebook running smoothly and scaling efficiently. PEs work within Meta's product and infrastructure teams to make sure our products and services are reliable and scalable. This means writing code and...