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Contact and Support Advisor
4 months ago
Contract type:
Permanent
Are you passionate about delivering high quality customer service? Do you have experience working in a fast pace customer service or call centre role? Can you confidently complete comprehensive tasks whilst providing an efficient and effective service to support customers across a range of channels? If so, then this role is for you.
Colchester City Council are seeking a Contact and Support Advisor to work within our Housing team providing a service for residents, visitors and businesses across a range of channels for both Colchester Borough Homes (CBH) and Colchester City Council (CCC).
They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Duties of the role
The successful candidate will be able to follow policies and procedures whilst simultaneously providing a high level of customer service within an extremely fast paced and busy call centre environment.
The candidate will have a keen sense of accuracy and adept at using a wide range of systems in order to be as effective as possible when handling enquiries.
The role also requires the candidate to provide a face to face service at our Greenstead Local Housing Office which is scheduled and shared amongst the team.
To be successful in this role, we expect you to have extensive experience of working in a call centre or a fast-paced customer service role.
What we offer
The Council encourages all employees to maximise their potential.
You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults.
We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
