Outlets Supervisor

2 weeks ago

Charlotte, North Carolina, United States Sage Hospitality Group Full time

Why us?

The OWL and the UNC Charlotte Marriott is looking for an outstanding support leader for the front of house team at the Golden Owl Tavern We are looking for an outstanding leader, mentor & coach, and a I got this attitude If you want to be part of the #1 team in the University area, come join us as we grow this amazing restaurant experience

#workwhereYOUBELONG.

We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

As a member of the team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

The vision for Sage Hospitality is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary" Join us today

Make your mark at the quintessential spot in the University City, a true landmark location.

A Rewarding Experience:

  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more

Job Overview

Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

Responsibilities

  • Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
  • Supervise service of guests, being watchful of signals from guests in need of service.
  • Assist manager to establish and monitor side-work duty completion.
  • Maintain bank to SOP, keep it balanced and secure at all times.
  • Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
  • Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
  • Communicate daily with restaurant manager with regard to special events, house counts, etc.
  • Assist restaurant managers in conducting menu classes and taste panels.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
  • Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
  • Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
  • Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, lbs.
  • Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
  • No kneeling required.
  • Mobility -95% of shift covering all areas of outlets supervising.
  • Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
  • No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

ID:

Position Type: Regular Full-Time

Property : UNC Charlotte Marriott

Outlet: Golden Owl Tavern

Category: Restaurant Operations

Address: 9041 Robert D. Snyder Rd

City: Charlotte

State: North Carolina

EOE Protected Veterans/Disability


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