3 PL Operations Manager

2 months ago

Memphis, Tennessee, United States IDEXX Full time

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Supervises day-to-day activities in a business unit/group/area/function/program.
  • Supervises staff, assigns work, monitors activities and evaluates performance. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Provides input to department policies and procedures.
  • Leads work activities of the business unit/group/area/function/program; plans and organizes work, provides for adequate staffing and resources, and maintains work on schedule so that ongoing internal and/or external customer satisfaction is maintained. Builds customer relationships and manages escalated/critical issues.
  • Communicates with other related departments to coordinate work and resolve issues as needed. Provides internal/external customer feedback and leads/participates in teams/projects related to business unit/group/area/function/program.
  • Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively takes action to address issues. Strives for continuous improvement.
  • Contributes to maintenance of department technology and systems resources. Coordinates with other departments and vendors as needed to resolve issues, and maintain ongoing functionality.
  • Prepares reports and other information summarizing work activities. Prepares various analyses as needed to highlight issues and resolve questions.
  • Maintains knowledge of Company products and services within business unit/group/area/function/program, as well as changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities.

EDUCATION:

  • Bachelors degree or equivalent combination of education and experience required.

REQUIRED SKILLS AND ABILITIES:

  • Supervisory skills and ability.
  • Ability to organize, prioritize and direct work activities.
  • Experience with the operations, products and services in the area supervised.
  • Customer service skills, with experience working with customers (internal and/or external) and maintaining good customer relationships.
  • Reasoning and analytical skills to resolve issues.
  • Project management skills and abilities.
  • Communication skills, both verbal and written.
  • Personal computer skills, including Microsoft Office.

PHYSICAL DEMANDS:

  • Extensive sitting, standing and computer use.
  • Extend and reach with hands and arms and use hands and fingers.
  • Occasionally required to climb, balance, bend, stoop, kneel or crouch.
  • May be required to lift, move and carry up to 50 pounds.
  • Fluency in the English language
  • Some travel required.
  • Some positions may work with exposed moving electro-mechanical parts and may require proper protective equipment.

WORK ENVIRONMENT:

  • General office environment.
  • Normal office noise level, with occasional moderate noise.

LEVELING GUIDE:

  • Typically supervises teams of moderate size or complexity.
  • In some instances is responsible for function/program only without subordinate Supervisors/Staff.
  • Coordinates day-to-day work of area supervised; coordinates work activities with other supervisors.
  • Generally works within established guidelines, processes and procedures.
  • May have limited ability to recommend/implement improvements to achieve team goals.
  • Failure to achieve goals may impact team deadlines and results.
  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
  • Solves problems based on practice or precedent.
  • Typically 1-2+ years' Supervisory experience, with in-depth experience in the areas supervised.

*Preferred candidate identified.

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