Conversational AI Specialist

4 weeks ago

Chicago, Illinois, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
As a Conversational AI Designer, you'll have responsibility for end-to-end automated conversational experiences. Applying modern toolkits and frameworks to achieve best-in-class customer experience and utilization/containment. Training, testing, and tuning of full conversation lifecycle (utterances, intents, and entities). Leveraging modern model validation techniques to ensure functional and high-quality user experiences (F1, confusion matrices, precision, recall). Working with product and engineering teams to implement conversational user experiences. Evaluating emerging conversational UI and AI capabilities and tools. Documenting conversational design, dialog flows, wireframes, and templates (flat vs goal-driven) to influence iterative approaches to improve conversational designs, architecture, and strategy. Composing dialog and other related copy for conversational experiences that aligns with best practices and brand guidelines. Contributing to requirements gathering, user stories, estimates, and road mapping. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities

  • Training, testing and tuning of full conversation lifecycle including model validation.
  • Partnering and collaborating cross-enterprise to implement best-in-class customer
  • experience and utilization.
  • Documenting conversational design, dialog flows, wireframes and templates (flat vs
  • goal-driven) to influence iterative approaches to improve conversational designs,
  • architecture and strategy.
  • Evaluating emerging conversational AI and natural language capabilities to
  • influence our domain and tooling strategy.
  • Composing dialog and other related copy for conversational experiences that aligns
  • with best practices and brand guidelines

Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelor's Degree in Information Technology, Business Administration and Management, Graphic Design or related field
  • 2+ years Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience
  • 2+ years Linguistics, Human Computer Interaction, Natural Language Processing and Understanding, Conversation Design

Preferred Qualifications
If we had our say, we'd also look for:

  • 4+ years Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience
  • 4+ years Linguistics, Human Computer Interaction, Natural Language Processing and Understanding, Conversation Design

Application Deadline:
The application window for this position is anticipated to close on Apr We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $65,000.00 to $109, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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