Box Office Manager

3 weeks ago

Rochester, New York, United States teamworkonline Full time
Job SummaryThe Mayo Civic Center has an immediate opening for a Box Office Manager. As the world's leading venue management company and producer of live event experiences, ASM Global is the pre-eminent management and content partner with over 350 venues worldwide. Through investments in growth, resources, and technology we strive to enhance the experience of our Team Members and to continue creating amazing live experiences for the guests that we serve.
Job DescriptionEssential Duties and Responsibilities
  • Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all computer ticket events and issues computer access codes to facility management.
  • Coordinates the house scale for all ticket events.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Prepares and presents the final box office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
  • Assists or sells tickets as needed.
  • Opens and or closes ticket window as required.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
  • Prepares and submits daily report of business transactions.
  • Makes bank deposits.
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks Answers phones, takes, and delivers messages, and provides information to visitors and callers.
  • Distributes information to staff and to required outside authorities. Handles pre-event correspondence and sends information that affects booking.
  • Maintains calendar of events for all facilities.
  • Assists with special events and programs.
Supervisory Responsibilities
  • Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units.
  • Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications
  • Ability to work with minimal supervision.
  • Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed.
  • Must be able to speak, read, and write English.
  • Must have professional attitude and appearance.
Education and/or Experience
  • Bachelor's Degree preferred.
  • 3 years related experience required.
  • Or equivalent combination of education and experience
  • Experience in accounting and customer service essential
  • Box office experience in a similar environment strongly preferred.
  • Supervisory experience preferred.
Skills and Abilities
  • Excellent communication, problem solving, and organizational skills required.
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
  • Ability to analyze data and figures.
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff.
  • Excellent good customer service and public relations skills
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to count money, make change accurately.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
APPLY AT: ,%20mn
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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