Product Manager, User Growth, Prescription Payments

About Paytient:
We're on a mission to help people better access and afford care.

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

About The Role:

Paytient is looking for a Product Manager who is passionate about the power of Paytient's platform and mission to help remove cost as a barrier to care.

As a Product Manager for our Medicare Prescription Payment Plans (M3P) product, you will be responsible for increasing user growth and activation. This new role will support our payer partners and our growing Medicare business as we serve health plans and PBMs to operationalize M3P for 2025 and beyond. In this role, you will work directly with our clients and cross-functional teams to deliver a product experience that easily explains the product value proposition to new users and motivates them to enroll in the program. You will imagine and develop the future of Paytient's M3P user onboarding and activation experience in order to enable millions of people to pay for their prescriptions over time and interest-free.

Since its founding in 2018, Paytient has made access and affordability to healthcare a certainty. This role is crucial to Paytient's growth and ability to serve millions of Medicare beneficiaries through the M3P program.

The ideal candidate will be a motivated self-starter that can deal with ambiguity and is always on the lookout for ways to improve the user experience. You are proactive, process and detail-oriented, and can handle multiple projects. You can thrive in a fast-paced, startup environment. You have managed the product design and development process to ensure that the needs of customers are met. You are a problem-solver and collaborator that can navigate ambiguity and move from concept to execution with confidence. You can determine the right product features with minimal direction, manage backlog items, work with cross-functional scrum teams, and effectively communicate with stakeholders to ensure customer satisfaction. You are an excellent data-driven storyteller and capable of presenting–and defending–your ideas to product owners, designers, engineers, and senior leaders.

The role reports to our VP of Product, and you can work from our Columbia, MO office, or anywhere within the continental U.S.

What You'll Do:

• Drive user acquisition, onboarding, and activation for the M3P product to achieve our user growth business goals
• Define the product experience for program eligibility verification, education, and enrollment
• Work with our clients and partners to communicate the value of the Medicare Prescription Payments Plan
• Manage the product design and development process including backlog management, product prioritization and product delivery
• Work with stakeholders to define and align on business requirements
• Translate high level requirements into products and product features
• Break products and product features into user stories
• Create Product Requirement Documents (PRDs) to define and align on goals, outcomes, requirements and timelines
• Manage and prioritize the product design and development backlog by using common backlog management tools such as JIRA
• Communicate customer problems, user stories and roadmap priorities to design and engineering teams
• Work in a highly collaborative fashion with design, engineering, customer success and sales teams
• Ensure business requirements, roadmaps, tasks and priorities are feasible
• Oversee all stages of product creation including design and development
• Monitor and evaluate product progress at each stage of the SDLC process
• Ensure successful delivery of initiatives listed in the product roadmap including meeting key milestones
• Conduct user and competitive research to inform product requirements, design, strategy and direction
• Analyze product usage and customer behavior
• Run experiments to improve the user experience
• Leverage data and use market-leading product analytics solutions to make data-informed product decisions
• Facilitate agile scrum meetings including planning, estimation, retrospectives and daily standup
• Test and validate user stories via APIs and user interfaces
• Deliver innovative, human-centered, and industry-leading products that make an impact on the lives millions of people

What You'll Bring:

• 3-5 years of product management experience, preferably in a consulting or startup environment
• At least 2-3 years of experience owning growth, onboarding, or activation at a mid stage startup
• At least 3 years of experience working with Agile software development including Kanban and Scrum methodologies
• Demonstrate deep customer empathy, critical thinking, analytical, technical knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact users lives
• Excellent communication (written, verbal, presentation) and collaboration skills
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• High degree of organization, initiative and personal accountability
• Experience developing product roadmaps and release plans
• Ability to prioritize effectively and make tradeoffs
• Proficiency in the use of product analytics tools
• Knowledge and experience with human-centered design principles
• Balance of technical knowledge, user centricity and business acumen
• Strong root-cause and systems thinking

Preferred Experience:

• Healthcare experience is a plus including relevant work experience at health plans, health providers, health systems, or pharmacies
• Experience with Medicare including running programs for a Medicare population
• Experience developing solutions for an older, aging population

Benefits We Offer:

• Medical, dental and vision insurance
• $4,150 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• 33 days of annual PTO
• 401k plan access with a 4% employer match
• 16 weeks of fully-paid parental leave
• Stock options in Paytient
• more

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Important Notice Please note that all official Paytient recruiting emails come from If you receive emails from any domain other than , do not respond and report it to us immediately.