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Guest Services Representative

3 months ago

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The Guest Services Representative works cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of contact by greeting and assisting all individuals entering the campus to ensure the finest in hospitality and service is consistently provided from entry to exit. Act as the primary resource for other hospital staff and to perform related duties as assigned. Enhance Westfields customer service image by addressing the broad spectrum of needs, and/or concerns and completes in a professional, friendly, and efficient manner.

Work Schedule: One-call/per-diem. These shifts cover AM, afternoon and evening shifts and shifts on all 7 days of the week.

Required Qualifications:

  • High school diploma or equivalent

Preferred Qualifications:

  • 2 years' experience as a Guest Services representative or closely related
  • Experience such as a concierge (preferably in a healthcare setting).
  • Congenial, proactive, and self-motivated individual.
  • Familiar with/knowledge of emergency procedures.
  • Able to multitask and prioritize in occasional stressful situations.
  • Excellent customer service and problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Ability to effectively communicate orally and in writing with various groups of people and the public
  • Able to maintain strict confidentiality
  • Associate or bachelor's degree

Benefits:

  • At Westfields Hospital & Clinic, we believe in providing our employees with exceptional benefits to help you thrive in your work. In addition to competitive wages, we offer a benefits package that includes health, vision, and dental insurance; 403b retirement program; competitive paid time off (PTO); short-term disability pay, long-term disability and life insurance options; flexible spending accounts (FSAs); education reimbursements; employee assistance programs (EAP), employee well-being program; free parking; employee recognition and rewards; social club discounts to area attractions and events; community volunteer pay.

About Westfields Hospital & Clinic:

  • Westfields Hospital & Clinic is part of HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Located just 30 minutes east of the Twin Cities in the beautiful St. Croix Valley, Westfields is an award-winner hospital serving western Wisconsin with primary, acute, emergency and outpatient health care services. Our campus is in New Richmond, where you'll find a comfortable small-town feel, just a stone's throw away from Minneapolis and St. Paul.

    As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
Westfields Hospital & Clinic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law and we encourage applications from women, minorities, individuals with disabilities and veterans.