Customer Service Manager

2 months ago

Minneapolis, Minnesota, United States Interstate Parking Company Full time
We're currently looking for an outgoing, friendly, detail-oriented Customer Service Manager to join our parking operations team in the Twin Cities. In this role, you'll manage a variety of office activities, oversee all communications and customer requests, handle special event parking, and ensure our customers and clients receive world-class service and support.

Interstate Parking is a rapidly growing managed parking solutions company headquartered in Milwaukee, Wisconsin with approximately 550 team members operating over 450 locations with more than 85,000 parking spaces in geographic markets spanning from California to Indiana. We've accomplished this by creating an exceptional customer experience through the implementation of advanced technology and innovative marketing techniques.

We truly value our people and the quality of our work environment. In 2023 we received Top Workplace recognition in Southeastern Wisconsin by the Milwaukee Journal Sentinel. In addition, based on the results of our Top Workplace employee survey results, Interstate also earned two national Cultural Excellence awards - one for Leadership and a second for Innovation. This recognition is something we're extremely proud of because it's based entirely on feedback received from our team members For more information, check out -

Our rapid growth means we're always seeking to add highly talented and creative people to the Interstate team.

Here's what we're looking for:

Independent, proactive, problem-solver. Outgoing personality with excellent communication and customer service skills. Focused, organized, flexible, and detail oriented. Strong written and verbal communication skills. One year of customer service experience required. High school degree required; associates degree preferred.

Here's what we offer:

One of the most comprehensive benefits packages in the industry including - medical, dental, vision, and 401k with employer match. Highly competitive compensation. A dynamic and engaging culture - fun, collaborative, and team-focused. Be part of a growing company with a national footprint and opportunities to advance.

Here's what you'll do:

Sales and customer service:
  • Community outreach to engage new customer and create new parking solutions.
  • Sales of monthly parking, validation accounts, and prepaid event parking.
  • Resolve customer concerns and respond to requests and inquiries.
  • Develop and maintain customer data base in an effort grow sales.
  • Participate in local community and business associations.
Administrative:
  • Cash handling and bank deposit preparation.
  • Process customer payments, collection of monthly parker fees, and other receivables.
  • Process citation disputes and payments.
  • Reconcile cashier's daily shift paperwork.
  • Complete and reconcile management reports.


Schedule:
Monday-Friday, 8:00 AM to 4:00 PM.

Apply Now

Once your application is complete, our team will review your application and reach out regarding next steps

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