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Access Specialist I
4 weeks ago
General Summary of Position
MedStar Health has a PRN opportunity at our call center located in the Columbia area. This
role is responsible for answering a high volume of inbound calls to schedule
patient appointments and provide information to callers in our call center.
This position is PRN/as-needed. PRN positions are generally not eligible for benefits.
The work schedule for this
position is 4:30pm-8:00pm or between 8am-8pm with every other weekend and some holidays required.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required.
Experience
- 2 years of experience in a high volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature. Minimum of 1 year telephonic customer service experience typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment required.
Knowledge, Skills, and Abilities
- Ability to type 40 WPM accurately.
- Intermediate proficiency with basic technology programs including Microsoft Word (create and edit documents) and Microsoft Excel (create and edit spreadsheets).
- Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
- Ability to demonstrate exceptional interpersonal skills through telephone/written communication.
- Ability to empathize with and prioritize MedStar customer needs.
- Ability to determine customer needs and provide appropriate solutions.
- Ability to remain composed, focused and demonstrate compassion during stressful situations.
- Ability to demonstrate learning and decision making skills.
- Good composition skills - ability to compose a grammatically correct and accurate written communication.
- Strong multi - tasking ability with effective application of critical thinking skills.
- Ability to work in a high - stress, high complexity environment and demonstrate a high sense of urgency.
- Strong attention to detail is mandatory.
This position has a hiring range of $ $29.96
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