Software Support Specialist I

2 weeks ago


Conshohocken, Pennsylvania, United States Suvoda Full time

Software Support Specialist I (US East Coast, Remote)

Reports to: Manager, Customer Care; or Manager, Support; or Group Lead, Customer Care levels

Department: Services Support

Responsibilities:

  • Provide support to system users in multiple countries via the telephone and email
  • Clearly document all communication with system users
  • Troubleshoot and resolve user-reported issues and communicate resolution back to system user
  • Add and update highly-sensitive production data for clinical while maintaining trial integrity and regulatory compliance
  • Investigate, diagnose, and escalate system issues to relevant teams when necessary for resolution
  • Collaborate with cross-functional teams in identifying and providing solutions for system users
  • Work well under pressure in a fast-paced dynamic environment with short resolution times
  • Manage multiple requests with competing priorities and reprioritize as needed
  • Adapt product expertise and knowledge to solve user issues stemming from complex IRT requirements
  • Conceptualize and drive best practices in Customer Care
  • Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
  • Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc+
  • Identify and resolve issues related to data integrations, including data inconsistencies and system errors
  • Perform other related duties as required

Requirements:

  • Bachelor's Degree preferred
  • Computer-operating skills
  • Friendly, service-oriented attitude
  • Written and verbal communication skills
  • Attention to detail
  • Ability to identify and solve problems in an efficient and effective manner
  • Ability to work independently with little to no supervision
  • Ability to take initiative to use resources to investigate issues and present solutions
  • Prior technical support experience preferred, especially in IRT or related field
  • Multilingual skills preferred

Experience

  • Some experience in IRT or related field preferred


  • Conshohocken, Pennsylvania, United States AECOM Full time

    Job DescriptionAECOM is seeking a Sourcing Specialist to join our Global Procurement team to work across geographical boundaries supporting different categories of indirect spend. We're looking for someone who has experience of procuring services and driving change in a decentralized organization where procurement's influence is growing. The role will...


  • Conshohocken, Pennsylvania, United States AmerisourceBergen Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Lounge Barback

    2 weeks ago


    Conshohocken, Pennsylvania, United States West & Main, Tapestry Collection by Hilton Full time

    We are hiring a Lounge Bar Back for Hook & Ladder and 1874 Social located in Hotel West & Main in Conshohocken.We are looking for people that have a passion to serve others Working at our hotel bar and lounge outlets means you are many times the first or last greeting our guest receives in the day as you work alongside our talented bartenders It's a TEAM...


  • Conshohocken, Pennsylvania, United States Cencora Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...


  • Conshohocken, Pennsylvania, United States AECOM Full time

    Job DescriptionAECOM is seeking a Global Head, Strategic Sourcing to join our team. The Global Head, Strategic Sourcing will be responsible for building and developing a virtual global team that will leverage global buying power balanced with regional needs. Directing the global Strategic Sourcing team, this role will be accountable for establishing category...


  • Conshohocken, United States Suvoda Full time

    Software Support Specialist I (US East Coast, Remote)  Reports to: Manager, Customer Care; or Manager, Support; or Group Lead, Customer Care levels   Department: Services Support   Responsibilities:   Provide support to system users in multiple countries via the telephone and email   Clearly document all communication with system...


  • Conshohocken, United States Suvoda Full time

    Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and...


  • Conshohocken, United States Onbe, Inc Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...


  • Conshohocken, United States Onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...


  • Conshohocken, United States Onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...


  • Conshohocken, United States Liberty Personnel Services, Inc. Full time

    A stable technology company at the forefront of innovation, is seeking a talented and experienced Software Engineer with C++ on Windows. Responsibilities: Design, develop, and maintain high-performance Windows applications using C++. Collaborate with cross-functional teams to define software requirements and specifications. Architect and implement software...


  • Conshohocken, United States DPS Group LLC Full time

    Position Summary : The Instrumentation & Controls Engineer I specializes in the design, development, and inspecting of Instrumentation & Controls equipment, components, or systems for life-science, biopharmaceutical, and/or microelectronics/semiconductor facilities. He/she is familiar with mathematical and engineering principles and methods used to design...

  • Sr. Software Engineer

    2 weeks ago


    Conshohocken, United States Syzygy Integration Full time

    Syzygy is rapidly growing, and we want you to join our world-class team today! Syzygy is a technology company dedicated to delivering solutions that address our customer’s unique requirements. The mission of Syzygy is to be nimble and innovative in providing high quality solutions. Therefore, we are looking for an engaged seasoned professional who can...

  • Sr. Software Engineer

    3 weeks ago


    Conshohocken, United States Syzygy Integration Full time

    Job DescriptionJob DescriptionSyzygy is rapidly growing, and we want you to join our world-class team today!Syzygy is a technology company dedicated to delivering solutions that address our customer’s unique requirements. The mission of Syzygy is to be nimble and innovative in providing high quality solutions.Therefore, we are looking for an engaged...


  • Conshohocken, United States Syzygy Integration Full time

    Job DescriptionJob DescriptionSyzygy is rapidly growing, and we want you to join our world-class team today!Syzygy is a technology company dedicated to delivering solutions that address our customer’s unique requirements. The mission of Syzygy is to be nimble and innovative in providing high quality solutions.Therefore, we are looking for an engaged...


  • Conshohocken, United States Syzygy Integration Full time

    Job DescriptionJob DescriptionSyzygy is rapidly growing, and we want you to join our world-class team today!Syzygy is a technology company dedicated to delivering solutions that address our customer’s unique requirements. The mission of Syzygy is to be nimble and innovative in providing high quality solutions.Therefore, we are looking for an engaged...


  • Conshohocken, United States DPS Group LLC Full time

    Project Controls Specialist Position Summary: The Project Controls Specialist works directly with the Project Management group from project proposal inception, through design and construction. Responsible for financial project set-up and cost maintenance of multiple, concurrent engineering projects. Provide active review of project financials and sound input...


  • Conshohocken, United States DPS Engineering Full time

    Project Controls Specialist Position Summary: The Project Controls Specialist works directly with the Project Management group from project proposal inception, through design and construction. Responsible for financial project set-up and cost maintenance of multiple, concurrent engineering projects. Provide active review of project financials and sound...


  • Conshohocken, United States DPS Engineering Full time

    Project Controls Specialist Position Summary: The Project Controls Specialist works directly with the Project Management group from project proposal inception, through design and construction. Responsible for financial project set-up and cost maintenance of multiple, concurrent engineering projects. Provide active review of project financials and sound input...

  • Software Developer

    1 month ago


    Conshohocken, United States Russell Tobin & Associates Full time

    What are we looking for in our Software Developer? Position: Senior Software (Angular) Developer Location: Remote Pay Rate: $75-$85/HR DOE Contract to Hire: 6 Months to permanent Job Description: Under general direction of the Manager Software Development, contributes to the software design and development activities for our Technology...


  • Conshohocken, United States Healthcare Recruitment Counselors Full time

    Accounts Payable Specialist Conshohocken, PA We are looking for a motivated and organized Accounts Payable Specialist to join our company full time in Conshohocken, PA. The fundamental role of the Accounts Payable Specialist will be to handle all vendor invoicing and expense reports in a timely manner. This position works directly with the Controller in the...


  • Conshohocken, United States Syzygy Integration Full time

    Job DescriptionJob DescriptionSyzygy is rapidly growing, and we want you to join our world-class team today!Syzygy is a technology company dedicated to delivering solutions that address our customer’s unique requirements. The mission of Syzygy is to support those that protect the homeland with better SA/communications; as such to be nimble and innovative...

  • Electrical Engineer I

    2 weeks ago


    Conshohocken, United States DPS Group LLC Full time

    Position Summary : Electrical Engineer I assist with the design, development, and inspecting of electrical equipment, components, or systems. Familiar with mathematical and engineering principles and methods used to design electrical systems. Electrical Engineer I provide support to and is guided by more experienced engineers on electrical infrastructure,...


  • Conshohocken, United States HCRC Staffing Full time

    We are looking for a motivated and organized Accounts Payable Specialist to join our company full time in Conshohocken, PA. The fundamental role of the Accounts Payable Specialist will be to handle all vendor invoicing and expense reports in a timely manner. This position works directly with the Controller in the daily transactions specific to all aspects of...


  • Conshohocken, United States HEALTHCARE RECRUITMENT COUNSELORS Full time

    Job DescriptionJob DescriptionAccounts Payable Specialist Conshohocken, PAWe are looking for a motivated and organized Accounts Payable Specialist to join our company full time in Conshohocken, PA. The fundamental role of the Accounts Payable Specialist will be to handle all vendor invoicing and expense reports in a timely manner. This position works...