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Customer Service Agent

4 months ago

Anchorage, Alaska, United States Alaska Airlines Full time

Company Alaska Airlines

The Team

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Role Summary

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Key Duties

  • Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
  • Process airway bills.
  • Provide cargo rates and tracking information to customers.
  • Perform computer and paperwork tasks.
  • Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills

Required

  • A minimum of 2 years of customer service or community service experience.
  • Possess excellent communication skills (verbal and written).
  • Typing speed of at least 25 WPM.
  • Able to participate in paid training.
  • Ability to consistently lift 50 lbs.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).
  • Ability to learn and operate a computerized cargo system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to work in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $18.96/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Frontline
Apply by 7:00 PM Pacific Time on 5/27/2024
Location Anchorage
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-AK-Anchorage
Requisition ID
Category Airports & Warehouse
Workplace Type Onsite