Customer Support Engineer

1 month ago

Other US Location PerkinElmer Full time

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer

Location(s)

Customer Site - NJ

Job Responsibilities

Enhance the Customer Experience


• Excel at the installation, maintenance, validation and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service


• Deliver customer training for instrument operation and user maintenance


• Serve as a member of the remote technical resolution team


• Partner with our customers to understand their analytical workflow and applications


• Communicate service offerings including training, support, software, laboratory services products and field upgrades

Support your Team


• Mentor and develop Customer Support Engineers in both technical and soft skills


• Support the local instrument sales representative(s) to help secure new instrument orders


• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts


• Review service contract offerings and deliverables


• Understand and leverage organizational awareness of other functional groups and product lines to support your customers and team members

Drive Organizational Growth


• Contribute to account profitability through efficient service delivery and execution


• Excel with technical acumen and testing equipment


• Serve as an example of efficiency in all assigned administrative tasks


• Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process


• Demonstrated experience in instrumentation troubleshooting, repair, and qualification services

  • Maintain Training and Compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role

Preferred Qualifications

  • Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software
  • Vendor issued certification on relevant laboratory equipment
  • Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
  • Experience using Microsoft 365 and other business software platforms
  • Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations
  • Demonstrated ability to drive miscellaneous business projects through completion

Working Environment:


• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.


• Job pace may be fast and job completion demands may be high.


• Must be able to remain in a stationary position more than 25% of the time


• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.


• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).


• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.


• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.


• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.


• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.


• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

The annual compensation range for this full-time position is $78,000.00 to $117, The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

  • Solutions Architect

    1 month ago

    Other US Location Customer Full time

    Hi, I'm James Walsh, Director of Solutions at We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.As a Solutions...

  • Experience Operations Manager

    1 month ago

    Other US Location Customer Full time

    Hi, I'm Steve, Sr Director, Rev Ops at We're looking for someone to be the first hire on our CX Ops team, to help us optimize our tool stack to enable our department to operate more efficiently. As a CX Ops Manager, you will be responsible for ensuring our tools are seamlessly integrated into our customer-facing support and our internal reporting processes....

  • Sr Account Manager

    1 month ago

    Other US Location Customer Full time

    Hi, I'm Nat, VP of Customer Experience. We're looking for a Sr Account Manager to join our Americas team.As a Senior Account Manager at , you will be the fully qualified, experienced professional in our account management team, responsible for nurturing client relationships, driving revenue growth, and providing innovative solutions to meet client needs....

  • Technical Support Engineer

    1 month ago

    Other US Location Flatfile Full time

    The OpportunityAt Flatfile, we're creating beautiful, human-centric experiences to remove the barriers between people and data. We're automating every repetitive and painstaking process involved in teaching machines what data is and where it should go. As a Technical Support Engineering Contractor, you'll be responsible for supporting customers located in...

  • Marketing Automation Specialist

    3 weeks ago

    Other US Location Customer Full time

    Hi, I'm Nick, Head of Marketing Ops My team is seeking a highly motivated Marketing Operations Specialist to join our dynamic team. This role is pivotal in optimizing our marketing operations to enhance our SaaS product's reach and efficiency. The ideal candidate will have a robust background in Marketing Operations or Revenue Operations within the SaaS...

  • Marketing Automation Specialist

    1 month ago

    Other US Location Customer Full time

    Hi, I'm Nick, Head of Marketing Ops My team is seeking a highly motivated Marketing Operations Specialist to join our dynamic team. This role is pivotal in optimizing our marketing operations to enhance our SaaS product's reach and efficiency. The ideal candidate will have a robust background in Marketing Operations or Revenue Operations within the SaaS...

  • Support Engineer

    1 month ago

    Other US Location Armor Full time

    SUMMARY Armor is seeking talented and highly motivated individuals to interface with a wide array of enterprise-grade hardware and software, as well as a dynamic, service-provider, network infrastructure. Daily, our Support Engineers perform logical and physical provisioning, migration, and technical consultation to our customers via telephone, live chat,...

  • Customer Success Engineer

    3 weeks ago

    Other US Location GitLab Full time

    The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.We are currently hiring a Customer Success...

  • Customer Success Engineer

    4 weeks ago

    Other US Location GitLab Full time

    The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.We are currently hiring a Customer Success...

  • Senior Customer Engineer-East Coast

    1 month ago

    Other US Location Ditto Live Full time

    About Ditto:Ditto's Mission is to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. Ditto is a globally remote team. Our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and...

  • Customer Engineer I

    23 hours ago

    Other US Location NCR Corporation Full time

    About NCRVOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • DevOps Support Engineer

    1 month ago

    Other US Location Genasys Full time

    Position OverviewGenasys is a global provider of critical communications systems and solutions that help serve people who protect and save lives. Genasys provides a multichannel approach to deliver evacuation tools, geo-targeted alerts, notifications, instructions, and information before, during and after public safety threats and critical business events....

  • Customer Support Associate

    1 month ago

    Other US Location FEVO Full time

    THE COMPANYFEVO's mission is to rehumanize online shopping — by which we mean, "make it engaging and fun rather than lonely and isolating."We are doing that by building innovative, highly social e-commerce tools for the biggest brands in the world, allowing their shoppers to interact with the people they care about throughout the purchase process. Our team...

  • Customer Support Representative

    1 month ago

    Other US Location Rocket Lawyer Full time

    This is a remote position that can accommodate a candidate in Utah or North Carolina, United States.About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and...

  • Customer Technical Support Representative

    1 month ago

    Other US Location Cengage Group Full time

    We strongly believe in the power and joy of learningAt Cengage Group, our team members play a significant role in assisting students worldwide in discovering the excitement and impact of learning. We are united by a common goal - fostering innovation that enhances the lives of countless learners and helps them achieve their educational aspirations.Embracing...

  • Product Support Engineer

    7 days ago

    Other US Location Edenred Full time

    Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.Dare to join...

  • Customer Support Executive- Japan

    3 days ago

    Other US Location Exness Full time

    With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.Your role at Exness:You...

  • IT Support Specialist

    6 days ago

    Other US Location Gensler Full time

    Your RoleGensler, a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the Houston office. The position plays an integral role in daily business interactions. The ideal candidate is a personable and polished individual with a strong desire to learn and grow. They also have a fundamental passion for client services....

  • Solutions Engineer

    4 weeks ago

    Other US Location Lumafield Full time

    About Lumafield: Founded in 2019, Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price. Engineers make million-dollar decisions every day, and they need tools that give them...

  • Software Engineer

    23 hours ago

    Other US Location CM Group Full time

    The Company: Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in...