Senior Enterprise Solutions Engineer Sr

2 months ago

Atlanta, Georgia, United States Graphic Packaging Full time

If you are a GPI employee, please click the Employee Login before applying.

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you.

A World of Difference. Made Possible.

MISSION / SUMMARY:

Reporting to the Senior Manager, Information Technology Sr. Manager will be responsible for operational and service management aspects of global technology infrastructure. The role includes input into the strategic direction and development of the hardware and software necessary to support those systems, as well as providing support essential for their implementation.

Maintaining a high availability environment supporting global operations in all GPI facilities is a critical responsibility of this role.

JOB FUNCTIONS: Job functions include, but are not limited to the following:

  • Monitoring, assessment and demand forecasting of all facets of IT services and end-user computing such as file, print, and application services including storage, and backup, network services including voice, video, data, and mobile computing.
  • Work with cross platform technical teams, identify gaps, execute remediation plans, streamline processes and coordinate all technical level and service delivery support activities. Providing technical support in the diagnostic and restoration of IT services.
  • Collaborate with engineering and service management teams to ensure proper deployment and monitoring of GPI IT security policies.
  • Collaborate and assist with engineering efforts that directly impact end user computing performance, including end point imaging, encryption, mobile data management, local data management, etc.
  • Adhere to GPI's Change Management procedures and ensure compliance within global team.
  • Standardize on the tools and technology used on premise as well as cloud to provide GPI with a holistic platform for monitoring of all aspects of the IT infrastructure suite
  • Identify areas of process improvement to improve service performance, stability, and costs.
  • Collaborate with engineering and service management teams to ensure operational acceptance of all new services and technology following ITIL methodologies
  • Adhere to Global Infrastructure Operations Standards, Policies and Procedures.
  • Lead in continuous improvement of the design and ongoing development of IT services and their associated technology and support processes across the user community.
  • Extend current operations management governance model to a global footprint in partnership with other IT leaders in the organization.
  • Responsible for ensuring all necessary data and systems back up platforms are kept current so as to enable the operational teams to carry out backup and recovery tasks in a timely manner,
  • Provide responsive action to any high criticality operational incidents occurring during agreed levels of service, e.g. 24x7 and follow-up critical incident management support
  • Participate as necessary in GPI Disaster Recovery planning and annual mock exercises to validate integrity of platform.
  • Partner with and at the same time, manage strategic vendor relationships and optimize GPI purchasing opportunities to reduce costs.
  • Develop and deliver global operations monitoring dashboards, troubleshooting and escalation mechanisms in conjunction with service management and support teams.

BACKGROUND / EDUCATION/ EXPERIENCE:

  • Bachelor's degree in Information Technology or related field, or equivalent experience.
  • 10+ years total experience, including time spent in a 24/7 high-availability multi-site enterprise environment, including application hosting, voice and data networks, security management, and information protection.
  • Successful track record of collaboration and leadership in high performing teams that deliver on operational priorities.
  • Experience transforming infrastructure environment from traditional, in-house centric models to global, distributed and cloud centric architecture.
  • Strong ITIL and governance background.
  • Strong communication skills across a broad range of personnel both across all business functions.
  • Ability to work in a virtual global team environment across all time zones.
  • Experience in a manufacturing environment desired.

Pay Range: $93,030.00 - $124,005.00

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

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