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Security Officer

3 months ago

Palestine, Texas, United States Caesars Entertainment Full time
JOB SUMMARY:

Provide an observable deterrent to criminal activity within their span of control.

DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:
  • Provide designated escort activities relative to the protection of patron, employee, and Hoosier Park property.
  • Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.
  • Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
  • Provide written documentation of incidents and events, observed or reported, upon request.
  • Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
  • Provide an informational resource for patrons and employees relative to locations and activities scheduled on the property.
  • Assume a leadership role in employee and guest relations, and professional appearance.
  • Ingress and Egress log entries, Accident/Incident reports, Jackpot documentation, Lost and found reports, Dispatch Logs.
  • Remain alert to issues within their field of observation that may require a security presence and supporting this focus with continuous patrol activities.
  • Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
  • Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
  • Interact with various external departments including applicable notification protocols within established compliance directives.
  • Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
  • Complete accident and incident reports, which accurately reflect the events, participants, location, and time, of events, which involve patrons, employees, property, and assets of the Hoosier Park Casino in a concise and professional format.
  • Maintain compliance with regulatory, internal control, and company policies and procedures.
  • Demonstrate knowledge of activities and events scheduled on the property.
  • Provide a leadership role in guest and employee relations that require security intervention.
  • Present a consistent appearance that demonstrated personal pride, Hoosier Park Casino and the Security Department.
QUALIFICATIONS:

All essential duties and responsibilities listed above must be performed in a satisfactory, competent and complete manner. All requirements listed below represent the knowledge, skills and abilities needed for the position of Security Officer. Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements, duties and responsibilities of the position.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE :

A minimum of a high school diploma or general education degree (GED), six months or more related security type experience and training, or a combination of education and security experience/training.

LANGUAGE SKILLS:

Ability to read and comprehend written instructions, directions, correspondence and memos. The ability to write reports, fill out forms and statements in details and clarity. The ability to verbally present information to patrons, clients, supervisors and employees in a clear, professional and effective manner.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and be able to draw and interpret bar graphs.

REASONING ABILITY :

Ability to apply and use common sense in the carrying out of instructions and directions that are given in written, verbal or diagram form. The ability to deal with problems involving variables or standard situations among patrons and/or employees.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission. Must be able to pass Required certification in First Aid Training and any other certification that may be needed for the position. Some positions of Security Officer require Indiana state police certification. Must possess and maintain a valid Indiana driver's license.

PHYSICAL DEMANDS:

The employee is regularly required to talk and hear in a moderate noise environment. The employee is frequently required to stand, walk or sit for extended periods of time. The employee will be required to use their hands to finger, handle or feel, to reach with their arms and hands, to climb or balance, and to stoop, kneel, crawl or crouch. The employee must regularly lift and/or move up to 10 pounds of weight and frequently lift and/or move up to 25 pounds of weight. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will be exposed to a smoking environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACCESS TO GAMING FACILITY :

Requires access to all areas of the gaming facility including secure areas.

ACCESS TO SENSITIVE MATERIALS :

Requires access to patron information, investigative information, and internal controls for the Racing and Gaming facility.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).