Operations Specialist
2 weeks ago
We're looking for an analytical and solutions-driven Operations Specialist to manage supply in our UK ride-hailing operations.
You will be working closely with the Operations Managers and Country Managers where your work will have a direct impact on the business growth through achieving supply milestones and key metrics, including city KPI analysis, helping with new city launches, and looking for opportunities to improve city performance.
Please note that this is a full-time permanent employment opportunity.
About us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen
About the role
As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance
You will be working with local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.
Your daily adventures will include:
Create and optimize processes – scaling is our priority; you will help us find the most efficient way to transform processes.
Analyse data – you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users and drivers.
Develop and execute strategies to keep the churning rate at minimum levels.
Being a subject matter expert of the UK industry and be an effective communicator between Bolt and the driver community.
Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.
About you:
You get things done.
1-2 years of experience in analytical, operations, or entrepreneurial positions.
You are a great collaborator with excellent negotiation and communication skills (both verbal and written) in English.
You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.
You take a proactive approach and drive your own initiatives.
You have a data-driven analytical mindset (Excel skills).
You're passionate about new technologies and ride-sharing.
You thrive in a fast-paced environment.
Extra points:
Experience in sharing economy.
Tech business.
Transport Industry.
Startup or dynamic high-growth company.
Experience in product launches or running a business.
Experience working in a regulated environment.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above
Why you'll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
Bolt focuses on Transportation, Technology, Urban Mobility, Food Tech, and Ride Sharing. Their company has offices in Europe, Africa, and Tallinn. They have a very large team that's between employees. To date, Bolt has raised $2.013B of funding; their latest round was closed on January 2022 at a valuation of $8.4B.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
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