Service Coordinator

4 weeks ago


Farmington, New Mexico, United States Trane Technologies Full time

En Trane Technologies desafiamos lo posible. Nuestras marcas, que incluyen Trane y Thermo King - crean acceso a la refrigeración y la comodidad en edificios y hogares, transporte y protección de alimentos y productos perecederos, conectan a los clientes con un rendimiento elevado con menos impacto ambiental, reducen drásticamente las demandas de energía y las emisiones de carbono, e innovan con un mundo mejor en mente. Desafiamos con audacia lo que se considera posible para un mundo sostenible.

SUMMARY

Responsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

RESPONSIBILITIES:

Coordinates service resources.Assigns team members to projectSchedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.Inputs project location to system. Generates Work Order Documents, dispatches technicians, and notifies customers.Responsible for customer interaction/satisfaction Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC TechniciansCoordinates operations interaction with the Parts Department and Acquisition, as necessary. Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. Logs service start-up and service work requirements in job tracking system.Responsible for generating, interpreting, and printing various assigned reports.Flexibility to work overtime/weekends, as required.

EDUCATION and/or EXPERIENCE

One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

LANGUAGE SKILLS

Intermediate or Advanced English to speak with external clients to resolution some problems and read and write some emails.


Ofrecemos una compensación competitiva, beneficios y programas integrales que ayudan a nuestros empleados a prosperar tanto en su vida profesional como personal. Nos enorgullecemos de nuestra cultura ganadora, que es inclusiva y respetuosa en su esencia. Compartimos la pasión por servir a los clientes, cuidar a los demás y desafiar audazmente lo que es posible para un mundo sostenible.

Estamos comprometidos a lograr una diversidad en nuestra fuerza de trabajo que refleje nuestras comunidades. Como empleador, ofrecemos igualdad de oportunidades. Todos los solicitantes calificados reciben consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identificación de género, nacionalidad, condición de embarazada, edad, estado civil, discapacidad, condición de veterano protegido o cualquier estado legalmente protegid


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