Computer User Support Specialist

1 month ago


Farmington, New Mexico, United States SAIC Career Site Full time

Description

SAIC is currently hiring for a Computer User Support Specialist to help support the RITS program in San Juan, PR. Ability to fluenty speak Spanish is required.

Job Duties:

  • Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
  • Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
  • Responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current.
  • Provides support to end-users for PC, server, mainframe applications, and hardware.
  • May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Qualifications

Required Education and Experience:

  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.

Required Certification:

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Security Clearance

  • Interim Secret Clearance required prior to start.

Required Skills:

  • Ability to fluenty speak Spanish.
  • Experience installing and configuring firmware, and CAC authentication software on printer devices.
  • Experience supporting Windows 10, and MS Office 2013.
  • Experience using Service Now or a similar ticketing system.
  • Strong analytical and follow through skills.
  • Strong verbal and written communications skills.
  • Demonstrated experience writing process documentation.
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
  • Ability to work well independently on defined tasks.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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