information technology specialist

2 weeks ago

Quantico, Virginia, United States USAJobs Full time
Duties
  • You will perform work that involves the planning and delivery of customer support services.
  • You will resolve problems in response to customer support incidents.
  • You will develop customer support policies procedures, and standards.
  • You will research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.

    Requirements

    Conditions of Employment
    • Must be a US Citizen.
    • Must be determined suitable for federal employment.
    • Must participate in the direct deposit pay program.
    • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-
    • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
    • Males born after must be registered for Selective Service.
    • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
    • This is a Cyberspace Workforce position, work role code 411, 451, proficiency level Intermediate the incumbent is required to obtain and maintain qualifications in DoDM Cyber Workforce Qualification and Department of Navy policies.
    • You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
    • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
    • The employee may be required to work other than normal duty hours, which may include evenings, nights, weekends, and/or holidays.
    • This is a DoD Information Assurance Workforce (IAWF) designated position. The incumbent must possess and maintain required IAT level II certification.

      Qualifications

      Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-09) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: developing and implementing standards, procedures, and processes to best deliver desktop IT services to an end-user; recommend and support new technologies in order to apply integrated network solutions; and be the technical representative for all end-user customer service problems and requests.

      Your experience must also reflect skill in the following areas:

      1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: taking a thorough, conscientious approach to work performed.
      2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: identifying a client or customer need and providing a quality product or service.
      3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: expressing information via oral presentation.
      4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: identifying problem, ascertaining root cause and impact, and providing recommendations for resolution.

      Additional qualification information can be found from the following Office of Personnel Management website:

      Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

      Education

      In lieu of specialized experience listed in the Qualifications section, applicants may qualify based on education OR equivalent combination of experience and education, as follows:

      Ph.D. or equivalent doctoral degree

      or

      3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

      Additional information

      This position is covered by the Department of Defense Priority Placement Program.

      Several vacancies may be filled.

      A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

      Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: .

      Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

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