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Advanced Medical Support Assistant

5 months ago

Alamosa, Colorado, United States Department Of Veterans Affairs Full time
Summary

The Advanced Medical Support Assistant (AMSA) has vacancies in various locations and specialty clinics. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.



Duties

This is an open-continuous announcement closing Monday, September 30, 2024. This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred twice monthly or as vacancies become available. This announcement may close without advanced notice.

IMPORTANT NOTICE: This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred twice monthly or as vacancies become available. This announcement may close without advanced notice.

AMSAs provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: The Business Office, Community Care Service, Call Center, Health Administrative Services

Duties include but are not limited to:

  • Coordinates with the patient care team to review the clinic utilization by using various reports.
  • Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.
  • Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
  • Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results.
  • Develops and manages a tracking system for follow up care such as consults, tests, etc..
  • Participates in team huddles and team meetings to manage and plan patient care.
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
  • May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
  • Manages electronic wait list to verify and validate accuracy and resolve issues.
Work Schedule: Various shifts and hours

Telework: May be eligible at the discretion of management.

Virtual: This is not a virtual position

Financial Disclosure Report: Not required